Help Desk Technician

Our Client, a law firm in Hackensack, NJ, is looking for a Helpdesk Technician to complete its four-person Helpdesk team.Location: Hackensack, New JerseySchedule: Monday–Friday, 9:30 a.m.–5:30 p.m.Salary Range: $75,000–$95,000 (commensurate with experience)Position Description:The firm is seeking a Help Desk Technician to complete its four‑person Helpdesk team. This role is based in the Hackensack, New Jersey office and provides technical assistance across hardware, software, and mobile devices; supports video conferences; maintains equipment inventory; and documents support activity in the firm’s ticketing system.Key ResponsibilitiesProvide technical assistance for hardware, software, and mobile devices.Support video conferences using Microsoft Teams and Zoom.Maintain equipment inventory.Document support activity thoroughly in the firm’s ticketing system.Adhere to established procedures and maintain strong documentation discipline.Work effectively both independently and as part of a team.Travel periodically to other firm offices every few months.Participate in additional trips for office buildouts and expansions as needed.Provide occasional shift coverage or extended hours to support planned and unplanned PTO.Required Experience & SkillsSignificant experience with Microsoft Windows 11.Significant experience with Microsoft 365, especially Outlook and Word.Experience with iManage (strongly preferred).Excellent written and verbal communication skills.Strong interpersonal ability.Ability to learn new tasks quickly.High level of customer service, responsiveness, attention to detail, and ownership of work.Ability to follow established procedures consistently.Ability to work independently and in a team environment.Law firm or professional services background (preferred).Associate’s or bachelor’s degree in information systems or a related field, or equivalent work experience (preferred).