General Manager - Best Western San Diego Zoo ($115K - $120K)

We are seeking an experienced, driven, and hands-on General Manager to lead the Best Western San Diego Zoo / SeaWorld Inn & Suites (199 rooms, including 65 suites). This is a high-impact leadership role for a hospitality professional who thrives in a branded environment, understands how to balance guest experience with financial performance, and knows how to build strong, accountable teams. The General Manager is expected to meet all company standards and lead the Five (5) Key Drivers identified by the management company.Five (5) Key Drivers: Lead the property's Five Drivers of success, ensuring alignment and excellence across & translate these drivers into measurable outcomes and daily operational focus.Associate EngagementGuest and Resident ExperienceRevenue Growth & Commercial PerformanceCost Discipline & Operational Efficiency: Flow ThroughAsset Value & Long-Term Sustainability: PM ProgrammingThe ideal candidate brings a minimum of three years of General Manager experience in a branded hotel, with Best Western experience strongly preferred. This leader is financially astute, operationally disciplined, and confident presenting results to ownership, corporate partners, and internal stakeholders. Above all, we are looking for a General Manager who can drive results while creating a culture of service, accountability, and pride in the property.What You'll DoAs General Manager, you will have full responsibility for the hotel's performance: operationally, financially, and culturally. You will lead the property as a business, while ensuring every guest interaction reflects Best Western brand standards and a commitment to service excellence.Leadership & CultureFoster a culture of genuine hospitality, professionalism, and accountability across all departments.Lead, coach, and develop department heads and emerging leaders to exceed performance expectations.Actively lead the Executive Committee, setting clear goals and driving consistent follow-through.Promote teamwork, collaboration, and a positive workplace environment.Guest ExperienceChampion guest service at every level, ensuring consistent, high-quality experiences.Anticipate guest needs, address concerns proactively, and resolve escalated guest issues with confidence and care.Implement service initiatives, recognition programs, and incentives that improve guest satisfaction and loyalty.Financial & Business PerformanceOwn the hotel's P&L, with strong command of revenue streams, expense controls, and margin improvement.Analyze financial performance, identify trends and variances, and implement action plans to drive profitability.Utilize forecasting, RevPAR strategies, and disciplined expense management to maximize results.Clearly and confidently communicate financial performance and operational results to ownership and corporate partners.Operations & Asset StewardshipEnsure operational excellence and brand compliance across all departments.Maintain product quality that supports rate growth, repeat business, and long-term asset value.Drive year-over-year business growth while protecting the physical condition of the property.Ensure all regulatory, safety, and brand requirements are consistently met.What We're Looking ForMinimum 3 years of General Manager experience in a branded hotel environmentBest Western brand experience strongly preferredStrong P&L management skills with proven success in cost control and profitabilityAbility to interpret, present, and communicate financial and operational data effectivelyProven leader of multi-department hotel teamsGuest-focused, results-driven, and highly accountable leadership styleThis role is ideal for a General Manager who wants full ownership of their hotel, values operational discipline, and takes pride in building strong teams and strong results.Physical Requirements:Sit, stand and walk for varying lengths of timeLift approximately fifteen (15) poundsGood communication skills, both written and verbalFocus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptionsGrasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual abilityMust have finger dexterity to be able to operate office equipment such as computers, printers, multi-line tone tone phone, filing cabinets, photocopiers and other office equipment as neededCompensation & BenefitsBase Salary Range: $115,000 - $120,000 annually, commensurate with experience, qualifications, and market alignmentIncentive Plan: GM Quarterly incentive plan tied to performance metrics - up to 50% of quarterly earn salaryRelocation: No relocation assistance is available for this role; however, candidates who are open to relocating at their own expense will be considered.Health Benefits: Medical, dental, and vision insuranceRetirement: 401(k) with company matchTime Off: Paid vacation, holidays, and personal daysPerks: Discounted hotel stays across the portfolioGrowth: Career development and advancement opportunitiesCulture: People-first environment focused on excellence and innovation