Project Manager - ITSM governance, Infrastructure, Operations, problem and change management

Job Title: Information Technology Service Delivery Manager - Infrastructure, Project Governance, Migration Management, Handle escalationsLocation: Richmond, VA (Onsite) - Prefer localsEmployment Type: Fulltime/ PermanentAbout Smart IT Frame:At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.Experience Level: 15 YearsRoles and ResponsibilitiesLead stakeholder engagement initiatives to foster collaboration and support across all project phases.Develop and maintain detailed project plans including timelines milestones and resource allocation.Monitor and control project financials ensuring projects are delivered within budget and financial goals are met Implement robust risk and crisis management frameworks to address potential challenges promptly.Oversee project governance structures ensuring accountability transparency and effective decision making.Facilitate benefits management processes to track and realize project value postimplementation.Coordinate schedule management activities to ensure timely delivery of project deliverables.Act as a principal advisor to senior leadership on project status risks and strategic decisions.Required Skills QualificationsExperience Proven experience in project management specifically in transition migration or change management.Methodologies Strong knowledge of ITIL Agile SDLC or ServiceNow governance.Soft Skills Excellent communication negotiation and leadership skills to manage cross functional teams.Technical Skills Proficiency in project management tools eg MS Project Jira.Mandatory Skills: Account Management & Mining, Project Governance, Risk/Crisis Management, Stakeholder Management