Program Coordinator

Program Coordinator About Shabby Fabrics Shabby Fabrics is an online retailer located in Post Falls, Idaho. Founded in 2005, Shabby Fabrics has become a leader in the quilting industry internationally through innovative design, original art, and cutting-edge technology. As we continue our impressive growth trend, we are seeking a full-time Customer Care Specialist to join our team. $150 sign-on bonus after 90 days of employment in good standing!! Job Summary Our Program Coordinators provide the highest level of care to our valued customers via phone, email, and social media. During slower call times, you will assist our operations and order fulfillment teams with a variety of tasks. Duties / Responsibilities · Provide the highest level of customer care through a genuine and helpful connection with our customers · Create, implement, ship and follow up on monthly programs · Promptly answer phone calls with a friendly voice · Process phone orders and suggest additional products based on the customers’ needs · Use active listening and effective communication to meet customer needs, answer questions and resolve any concerns or complaints · Assist operations and order fulfillment times during times of slower call volume · Additional duties as assigned Required Skills / Abilities · Excellent verbal and written communication skills · Excellent arithmetic and computation skills, especially pertaining to measurements (i.e. yards, inches) · Excellent organizational skills and attention to detail · Strong problem-solving skills · Must be a self-starter / motivated with minimal supervision · Ability to quickly learn about new products and how to appropriately suggest them to customers · Ability to work autonomously and as part of a team · Proficient with Microsoft Office Suite Physical Requirements · Ability to stand, sit and/or walk for prolonged periods of time · Must be able to distinguish between colors Work Location: One location Work Remotely No Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift: 8 hour shift Day shift Application Question(s): Do you smoke cigarettes? What is your salary expectation? Work Location: In person