Self Check Out Host

Job DescriptionAs a Self Check Out Host your enthusiasm for helping customers will provide a friendly and efficient checkout experience. You'll help customers feel welcomed and become a multitasking superstar - starting conversations, making connections, and efficiently serving each customer will be your expertise.We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the Exchange.So what can you expect as a Customer Experience Associate - Cashier at the Exchange?Greet every customer with eye contact and smile in your authentic wayAcknowledge every waiting customer as soon as they arrive to your lane to let them know you'll be right with themComplete transactions accurately and efficiently while engaging customers in appropriate conversationHelp customers by following the proper procedure for bagging merchandise and moving large or heavy itemsWe know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!Job QualificationsAble to learn and adapt to current technology needsAble to think quickly on the spot to answer customer questionsAdditional Qualifications/Requirements:Willing to cross-train and work in other areas of the store, as neededMust possess a welcoming and helpful attitude toward customers and other team membersCash handling experience preferredExcellent communication skillsBasic computer skillsRetail experience preferredJob QualificationsCompletion of high school or the equivalent, retail experience, demonstrated willingness and potential for additional responsibility.If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.Major DutiesProvides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience. May assist customers with product selection.Assists with and/or operates a cash register, self-checkout cash register, or other sales related equipment to enter new accounts, conduct sales, refunds or similar transactions (e.g., voids, price overrides, and knowledge of error codes). Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance. May troubleshoot basic issues as needed.Actively communicates/promotes the benefits of the branded credit card, exchange protection plan and other corporate programs to customers to drive sales growth and increase customer brand loyalty.Reports complaints, shrink issues, and problems with products, services, and work areas.Assures compliance with fire, safety, sanitation and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.Performs other duties as assigned.Our FocusWe are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.Who We Are