Non-Profit Donation Specialist

Job Description Join us to support non-profit organizations by processing donation incoming phone calls and providing donors with quality customer service. This position offers the chance to support a wide range of non-profit and governmental organizations and allows you the flexibility to work from home. If you have excellent communication skills, are motivated, and are passionate about helping others, we want you on our team. We partner with independent contractors who are serious about remote work and capable of representing nonprofit organizations with professionalism and accountability.Types of Clients:Nonprofit/Charity TV and Radio stationsChild welfare agenciesVeteran support groupsSpiritual and religious organizationsAnimal advocacy groupsJOB DUTIES:Handling inbound donation-related callsEngaging donors professionally and respectfullyAccurately entering pledge and donation informationFollowing compliance and script guidelinesMeeting attendance and performance benchmarksIMPORTANT DETAILS:This is an independent contractor opportunity, not an employee role.Certification and startup requirements apply.Contractors are responsible for managing their schedule and performance.Visit www.kaizenadvance.com for more information.RequirementsMinimum 6 months of remote call center experience or 1 year in-office call center experienceMust be at least 18 years oldMust be an US residentMust use a Windows 11 PCQuiet, professional background for callsAble to type at least 40 words per minuteIntermediate computer skillsAble to pass a background checkMust be able to complete a voice assessment and a mock callPreferred Skills:Highly organized and self-motivatedExcellent communication skillsIntermediate PC proficiencyReliable and DependableAble to provide excellent customer serviceTechnology Requirements:Windows 11 ONLY – No Chromebooks or Apple (Macs) allowed8 GB RAM PC (Minimum); 16 GB RAM PC (Preferred)Dual monitorsNoise-canceling USB headsetHard-wired internet connection (Ethernet; No WiFi allowed)BenefitsInbound phone work: $0.20 - $0.32 per talk minute ($13 - $15/hr), depending on the project and performanceExperienced agents can earn up to $0.35 per talk minuteAdvancement opportunities for email, ticket, and chat support available with varied pay rates are performance-based and earned through consistencyFlexible hours with 24/7 available