Customer Service Representative

JOB TITLE: Customer Service RepresentativeSALARY: $38,000 to $41,000, DOESUMMARY: Providing excellent customer service to contract holders, ensuring professional and efficient service.DUTIES AND RESPONSIBILITIES:Answers contract holder inquiries via phone and/ or emailMakes clear detailed notes in system concerning contract holder inquiriesWorks closely with Claims Payment, and Contract Administration departments to obtain information to assist the contract holderExplain procedures to contract holders including but not limited to: How to begin a claim; current claim status and/ or explain address requests; processes requests; for reprints of confirmation lettersQUALIFICATIONS:One to two years related customer service experienceAbility to understand and follow written and verbal instructions