Customer Service Representative- Parts Planner

OverviewAlamo Group Ag Americas, LLC. is currently recruiting for an experienced Customer Service Representative to join the Alamo Group Ag Americas Team in Selma, Alabama.Alamo Group Ag Americas, Inc., a member of the Alamo Group family of companies, is the leading North American manufacturer of rotary cutters, finishing mowers, landscape tools, and tractor-mounted implements used in the agricultural market. Located in Selma, Alabama for over 70 years, Alamo Group Ag Americas' products have earned an enviable reputation for their ruggedness and durability in the most challenging work environments.To apply for this position go to www.bushhog.comAlamo Group Ag Americas Inc. offers competitive salary, benefits and relocation assistance.For additional information about Bush Hog, Inc., please visit our company website at www.bushhog.com or check out our Facebook page.EEO StatementEOE Minorities/Females/Protected Veterans/Disabled. Drug Free WorkplacePosition SummaryAlamo Group Inc. has some of the most recognized and successful vegetation, outdoor power equipment, and agriculture brands in the market. In the Customer Service II under direct supervision, is responsible for inputting customer parts and machine orders, assisting with parts planning and availability coordination, researching order information, answering phones, and assisting customers with order and general product questions for dealers representing Bush Hog, Dixie Chopper, and Rhino Ag brands.The Customer Service Representative II / Parts Planner plays a vital role in supporting both customer satisfaction and operational efficiency within the company. This position is responsible for providing professional customer service, managing orders, coordinating parts availability, and maintaining accurate product information. The role includes forecasting parts demand, updating pricing, and maintaining supplier relationships to ensure consistent and efficient parts-flow. The individual in this position will work collaboratively across departments and locations, including both the Downtown and Selfield campuses to deliver timely, accurate, and dependable service to both internal and external customers.Core Competencies For This Position IncludeLearningPeople RelationsCommunicationPosition/Tech KnowledgeResults DrivenEssential Functions Of The JobDemonstrate a strong commitment to safety by promoting safe work practices in all aspects of the job and during company meetingsDeliver prompt, professional, and courteous customer service by phone, email, and in personAccurately process customer orders in compliance with all company programs, procedures, and policiesUtilize product knowledge to make appropriate part or product recommendations as neededPerform all aspects of order entry, ensuring orders are entered accurately and in a timely mannerResearch and resolve customer inquiries by collaborating with internal departments to ensure complete and accurate informationProvide current pricing, product availability, and lead-time information to customers as requestedMonitor and track customer shipments using UPS, motor freight, and other tracking systems to ensure timely deliveryInitiate and coordinate product returns, exchanges, or rerouting as requiredActively promote special programs, seasonal promotions, and sales initiatives to increase customer engagement and salesReview and release orders on special-hold status once all required information or approvals are obtainedAnalyze and manage back orders, assigning scheduled pick dates based on inventory availabilityManage the ordering, tracking, and availability of parts to support internal and external customersMaintain effective communication and relationships with suppliers to ensure timely delivery of materials and productsForecast parts demand based on sales trends, seasonal needs, and historical data to support production and customer requirementsUpdate and maintain accurate pricing information within the system to reflect current costs and supplier updatesUpdate and maintain parts images and related product information for the company websiteWork between the Downtown Campus and Selfield Campus is needed to support departmental and company operationsSupport continuous improvement by identifying process efficiencies and contributing to departmental goalsPerform other duties and responsibilities as assigned by the SupervisorKnowledge, Skills And Abilities (KSA’s)Great communication skills, both verbal and written, speak effectively to customers or employees of organizationExcellent computer data entry, retrieval and analysis skillsAbility to read and interpret safety rules, operating and maintenance instructions and procedure manualsAble to reason and use good judgmentAble to organize and prioritize work, meet deadlines and work under pressureAble to work overtime as needed, especially during peak business season Education And ExperienceHigh school diploma or GED Certificate is required3+ years customer service experience or proficiency as Bush Hog Customer Service Representative. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled