Senior Quality Assurance & Training Leader

A tech-driven firm is seeking a Senior Quality Assurance & Training Manager to design and execute performance programs for customer support teams. The role includes leading quality assurance reviews and developing AI-driven solutions while fostering cross-functional collaboration. Ideal candidates will have a background in QA and training within customer experience environments, strong analytical and communication skills, and a proactive approach to learning and improvement. This position offers a competitive salary and a supportive remote work culture. J-18808-Ljbffr