Telehealth Nurse

The Telehealth Nurse (RN/LVN) is responsible for providing remote clinical support, patient monitoring, triage, education, and care coordination for home health patients through telehealth and remote patient monitoring (RPM) programs. This role serves as the primary clinical contact for patients enrolled in telehealth services and plays a critical role in early identification of health concerns, intervention, prevention of hospitalizations, and improving patient outcomes.The Telehealth Nurse conducts virtual patient interactions, reviews RPM alerts and vital signs, documents all encounters in the EMR, escalates clinical concerns appropriately, and collaborates closely with field clinicians, physicians, and care coordination teams.Salary$80,000-$95,000Key ResponsibilitiesRemote Patient Monitoring & Virtual CareMonitor daily patient biometric data including:Blood pressurePulse oximetryWeightBlood glucoseHeart rateTemperatureReview and respond to RPM alerts in a timely manner based on established clinical protocols.Conduct scheduled and as-needed telehealth calls/video visits with patients and caregivers.Identify early signs of clinical deterioration and intervene appropriately.Provide ongoing chronic disease management support for conditions such as:CHFCOPDDiabetesHypertensionPost-hospital recoveryReinforce physician orders, medication compliance, diet, and care plans during telehealth interactions.Patient Triage & EscalationPerform remote nursing assessments and symptom triage.Escalate urgent or worsening patient conditions to:PhysiciansField CliniciansClinical managersEmergency services when appropriateCoordinate interventions to prevent avoidable ER visits and hospital readmissions.Document all patient interactions, assessments, and escalations in the EMR.Patient Engagement & EducationEducate patients and caregivers on:Use of telehealth/RPM equipmentDisease managementMedication adherenceSymptom monitoringWhen to seek medical attentionSupport patient engagement and encourage compliance with daily monitoring requirements.Assist patients experiencing technology or connectivity challenges.Build therapeutic relationships with patients through consistent communication and follow-up.Clinical CoordinationCollaborate with:Home health nursesTherapistsPhysiciansBranch leadershipIntake and scheduling teamsCommunicate significant patient status changes promptly to the care team.Support continuity of care between hospital discharge and home recovery.Participate in interdisciplinary case conferences as needed.Documentation & ComplianceMaintain accurate and timely EMR documentation for all telehealth encounters.Ensure compliance with:HIPAA regulationsMedicare and Medicaid guidelinesHome health documentation standardsOrganizational telehealth policiesFollow established telehealth workflows and escalation protocols.Quality & PerformanceSupport organizational goals related to:Reduction in hospital readmissionsReduce LUPAsReduce missed visitsImproved patient satisfactionIncreased patient engagementBetter clinical outcomesMeet productivity and responsiveness expectations for telehealth encounters and alert management.Participate in quality improvement initiatives and telehealth program optimization efforts.QualificationsEducationGraduate of an accredited nursing program required.Associate or Bachelor of Science in Nursing (ASN/BSN) preferred.Licensure/CertificationsActive and unrestricted RN or LVN/LPN license in the applicable state required.BLS certification required.Telehealth, case management, or chronic care management certifications preferred.ExperienceMinimum 1–3 years of nursing experience required.Experience in one or more of the following preferred:Home healthTelehealthRemote patient monitoring (RPM)Care managementChronic disease managementPost-acute careFamiliarity with EMR/EHR systems required.Knowledge of Medicare home health regulations preferred.Required SkillsStrong clinical assessment and triage skillsExcellent phone and virtual communication skillsAbility to recognize early warning signs of patient declineStrong documentation and organizational skillsAbility to multitask and manage high call volumesComfortable using telehealth platforms and digital health technologyCompassionate and patient-centered communication styleKPIs / Performance MetricsRPM alert response timesPatient call completion ratesTelehealth adherence and patient engagementReduction in avoidable hospitalizations/readmissionsDocumentation accuracy and timelinessPatient satisfaction scoresEscalation and intervention effectivenessDecrease in LUPA ratesDecrease in missed visitsProductivity metrics (daily calls, monitored patients, completed follow-ups)Physical & Work RequirementsProlonged periods of sitting and computer use.Ability to work in a fast-paced remote monitoring environment.May require evening/weekend rotation depending on patient coverage needs.Remote or hybrid work environment may be available based on organizational needs.