Field Service Technician - Industrial Systems

Summary Of Job FunctionsThis role is a field-based position responsible for delivering on-site customer support, equipment maintenance, and technical troubleshooting across an assigned geographic region. Field Service Technicians operate independently and are accountable for ensuring equipment uptime, customer satisfaction, and consistent, high-quality service delivery.Technicians must meet all field-specific requirements, including technical proficiency, demonstrated field readiness, a clean driving record, and successful completion of any required exams, certifications, or licensing needed to perform field service work within their region.As a Field Service Technician, you will perform scheduled service calls, emergency repairs, and equipment installations for equipment such as scales, slicers, ovens, wrapping stations, and packaging machinery commonly used in grocery stores, delis, and similar retail environments. In this customer-facing role, you will represent Sagent in the field and must demonstrate strong customer service skills, self-motivation, and solid mechanical and technical troubleshooting ability.Reliable transportation is essential, as daily driving may account for several hours of your workday while traveling to customer locations within your territory. This position is assigned to a specific service region, generally centered around the primary city listed in the job posting. While most work will occur within this local region and surrounding communities, occasional travel outside the immediate area may be required based on customer demand, business needs, or regional coverage needs. Territory boundaries may shift over time, and specific details will be reviewed during the interview process.Training will be provided by experienced Sagent technicians to help ensure you are fully prepared for field assignments.Primary responsibilities include performing calibrations and preventative maintenance (PM) on weighing and wrapping equipment independently within your designated business area. You will also troubleshoot at the module level, leverage technical support resources as needed, and assist other technicians with installations, repairs, and projects. Full independent responsibility for complex repairs or advanced installations may not be assigned initially while you continue building experience.Key Responsibilities And DutiesPerform on-site repairs, installations, calibrations, and preventative maintenance on customer equipmentTroubleshoot mechanical, electrical, software, and PC-based issues, including module-level diagnosticsConfigure, network, and troubleshoot wired and wireless devicesCommunicate effectively with customers, clearly explaining findings, next steps, and service work performedTravel within the assigned service territory; participate in a rotational on-call schedule (typically home nightly)Maintain an accurate personal inventory of service parts; complete annual counts with less than 5% varianceAccurately document all service activity and close work orders in a timely mannerSubmit expense reports and required paperwork promptlyMaintain company-issued equipment including tools, laptop, phone, and test devicesFollow all safety, quality, and regulatory requirements, including Weights & Measures proceduresAssist and collaborate with the Scheduling Analyst, Service Support Team, and field colleaguesProvide detailed problem analysis when escalating issues to higher-level technical personnelMaintain strong professional relationships with customers, colleagues, sales teams, and leadershipMaintain accurate daily timekeeping and activity punchesParticipate in the regional on-call rotationPerform other related duties as assignedKEY COMPETENCIES: Knowledge, Proficiency of Acquired Skills, Aptitude, CapabilityStrong mechanical aptitude and technical problem-solving abilityProficiency in diagnosing and resolving electro-mechanical, electrical, and PC-based issuesFamiliarity with Windows and Linux operating systems for device configuration and troubleshootingKnowledge of TCP/IP networks, device connectivity, and communication protocolsAbility to learn and utilize proprietary service software and diagnostic toolsStrong customer-service orientation with clear, professional communication skillsProficiency with Microsoft Office (Word, Excel, Outlook)Ability to obtain and maintain applicable state Weights & Measures licensingOrganized, detail-oriented, and able to work independentlyREQUIRED QUALIFICATIONS: Experience, Education, Certifications, SkillsAssociate degree in a technical discipline or equivalent experienceExperience installing, repairing, or servicing processor-controlled or PC-based equipmentValid driver’s license with clean driving record (MVR required)Ability to pass a criminal background check and pre-employment drug screeningFive (5) years of relevant experience in engineering, electronics, instrumentation, IT, or electromechanical repair (or equivalent combination)1–3 years of electro-mechanical repair experience (weighing industry experience preferred)Customer-facing or field service experience preferredAbility to obtain required training, certifications, and Weights & Measures licensingResidence within the assigned service territoryAbility to work overtime (typically 10–15%; may reach 25% based on business needs)Ability to travel overnight (typically ~10%; may reach 25% based on business needs)PHYSICAL DEMANDS – WORK ENVIRONMENTThe physical demands and work environment described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job, absent undue hardship.Prolonged periods of driving a vehicle for several hours per dayProlonged standing, bending, kneeling, or working in tight spacesAbility to lift and carry up to 80 lbs.Ability to work in environments with exposure to chemicals, solvents, machinery, moving parts, dust, dirt, cold temperatures, or fumesWillingness to wear required PPE and protective equipment