Customer Support Specialist- Bilingual Vietnamese

Customer Support Specialist (Bilingual Vietnamese/English)Onsite (Pittsburgh, PA or Chesterfield, MO) – 6 Month Contract-to-HireOxford Solutions has a contract-to-hire opening for a Customer Support Specialist with bilingual fluency in Vietnamese and English to join our client's online healthcare team.ResponsibilitiesAnswer inbound calls and resolve patient, doctor, and insurer inquiriesProvide accurate support for healthcare and pharmacy programs; triage when neededDocument call information and maintain confidentiality of patient dataUse knowledge base tools and follow company protocolsMeet performance targets and contribute to improving patient experienceStay current on product updates and process changesRequirementsBilingual fluency in Vietnamese and English (language assessment required)High school diploma or GED; Bachelor's degree preferredCustomer service or inbound call center experience requiredHealthcare or pharmacy background strongly preferredStrong verbal/written communication and technical aptitudeTeam-oriented with strong problem-solving skillsAble to work varied shifts, including rotating SaturdaysCustomer Support Specialist (Bilingual Vietnamese/English) - 26-00245