Shift Leader, Auntie Anne's

Job DescriptionShift Lead Auntie Anne's located in Westtown MallStarting at $16Must have open availabilityFull-time starting at $16.00 if open availability and willing to work 36+ hours per weekYou will have the opportunity to earn bonuses up to $2/hr on a daily basis.We are looking for part time and full time Team members.Applicants should be upbeat and enthusiastic about pleasing customers and continuously improving our team. If you can provide excellent customer service and are willing to learn in an exciting fast paced environment, then you are just the right candidate for us.Previous experience in the food service industry is recommended, but not required. Customer service experience is a plus. Pay is determined based upon experience and availability.Must have reliable transportation. Must also be willing to undergo a background check, in accordance with local law and regulations. Must be authorized to work in the United States.Job SummaryResponsible for all aspects of the operations of the store during all hours of operations; responsible for maintaining the operating standards, implementing company policies, maximizing net operating income, and for representing our Mission and Philosophy to its guests, crew members, and community.Essential DutiesPerform any and all duties required of crew members. Direct and coordinate the activities of staff in absence of Manager or Assistant ManagerEnforce dress code and personal appearance standards in accordance with uniform policies. Assist, supervise, and monitor training of all staffIn consultation with the Store Manager, determine personal schedule based on the requirements or the position. Required to work 2 Nights per week & 1 Sunday per Month Minimum. In the event of a call off and/or no-show, secure a replacement. If no replacement is found it is your duty to cover shift and make adjustments to schedule for the duration of the scheduleAssist Manager with staff evaluations consistent with guidelines set forth by District Manager. Monitor staffing levels and labor costs to maximize efficiency and control labor expense ratiosProvide for the accurate taking of weekly & monthly physical inventoryReview all invoices from vendors and other suppliers of goods and services and promptly email invoice to office. Date and initial invoice after emailing and file away for recordsMonitor inventory levels, production, waste, unauthorized “giveaways,” etc. to control Cost of Good, without compromising product quality. Cost of goods budget is determined by BrandAt all times direct and lead operations with the goal of increasing sales, reducing expenses, and maximizing Net Operating Income in accordance with Monthly & Annual Budget. Assist and supervise the ongoing and periodic cleaning and maintenance of all equipment and facilitiesEnsure the maintenance of all equipment and facilities in accordance with manufacturers’ instructions and applicable Health, Building, and Fire CodesAs needed, contact Store Manager to get approval for service and repair services to be performedMaintain files relating to operations and personnel, as directed by District Manager. Coordinate and execute all required system-wide marketing, promotions, and public relations activities directed by Marketing Teams of BrandsMaintain a good working relationship and professional attitude with mall management and staff; attend meetings and participate in similar activitiesMaintain and develop good relations with mall employeesEncourage teamwork, the building of staff morale, and the resolution of conflict through as-needed staff meetings and daily communicationStrive at all times to uphold Brand standards of product quality, customer service and cleanliness, and its philosophy towards its customers, team members, and business associatesPerform other duties as directed by Store Manager or Assistant ManagerParticipate in Team Meetings as directed by Store ManagerResponsible for success of FBC Evaluation, Store Audits and Mystery Shop Report and for corrective action when necessaryAssistant Manager ResponsibilitiesShift Manager is responsible for leading all Crew Members.QualificationsMust complete training outlined. In addition to the personal traits required of all team members (positive attitude, teachable, outgoing), they must have demonstrated leadership and organizational ability, plus good communication and interpersonal skills. Must have high personal standards and motivation, and display a capacity for problem-solving, personal growth, and ability to understand and work with moderately complex financial information and statistics. Basic math skills, attention to detail, and proficiency with a calculator, POS System, printer, and computer are essential. Must have dependable transportation and a working cellular phone. Must be at least 18 years old.PHYSICAL DEMANDS OF THE JOBMust be able to perform the tasks outlined above (“Essential Duties”); must be able to stand for long periods, work with agility, and occasionally work long hours (12 hour days); must be able to see, hear, and speak (for communication and safety); must be able to test product by taste, color, and smell; must be able to manage occasional periods of stress with composure and control; must be able to occasionally lift up to 50lbs.Compensation for Shift Manager:Competitive Wages, Benefits after 90 days, options to travel and be a part of a business that has locations across the southeast.Job Type: Full-timePay: From $16.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee discountFlexible scheduleHealth insuranceVision insuranceShift:8 hour shiftDay shiftEvening shiftNight shiftApplication Question(s):Are you able to pass a Drug Test?Education:High school or equivalent (Preferred)Experience:Basic Math: 2 years (Preferred)Customer service: 2 years (Preferred)Language:English (Preferred)License/Certification:Driver's License (Preferred)Shift availability:Day Shift (Preferred)Night Shift (Preferred)Work Location: In person