Customer Success Associate

Responsibilities Of The CandidateProvide an exceptional support experience to students, parents, and teachersProvide technical and non-technical support through chat, email, and phone callsHandle customer queries and escalation tickets efficientlySchedule, reschedule, and manage student classes and sessionsBuild strong relationships with customers to ensure retention and satisfactionCoordinate with internal teams to resolve learner issues on timeMaintain accurate records of customer interactions and follow-upsPreferred SkillsCandidates who know more than two languages will be preferredPreferred regional languages: TAMIL