Solutions Analyst I

DescriptionORGANIZATION OVERVIEW:The Specialty Equipment Market Association (SEMA) serves as a leading voice for the worldwide car culture, representing over 7,000 member companies that create, buy, sell, and use specialty-automotive parts that make vehicles more unique, attractive, convenient, safer, fun, and even like new again. Business member benefits include product development resources, market research, networking, education, legislative advocacy and more. The Association organizes the annual SEMA Show in Las Vegas, Nev., and actively supports the career and business opportunities that the aftermarket generates. The industry contributes nearly $337 billion in economic impact to the U.S. economy, supports 1.3 million jobs nationally, and generates $52 billion in parts sales annually. For more information, visit www.sema.org.Position SummaryWe are seeking a Solutions Analyst I to support the design, analysis, and optimization of business systems across a complex digital ecosystem. This role sits at the intersection of business operations and technology, working closely with the Solutions Architect to investigate issues, define requirements, and implement system improvements across platforms such as Salesforce (Nimble AMS), various web properties, and integrated third-party systems.This is not a traditional entry-level role. We are looking for a curious, systems-oriented thinker who enjoys solving problems, connecting data across platforms, and understanding how things work under the hood.What You’ll DoProblem Investigation & Analysis:Analyze business processes and system behaviors to identify root causes of issuesTrace data across systems (e.g., Salesforce objects, integrations, APIs)Assist in debugging issues related to orders, payments, user access, and workflowSystem Support & ConfigurationSupport configuration and updates within Salesforce (Flows, fields, page layouts, validation rules)Assist with testing and validating system changes across environments (Dev, Staging, Production)Collaborate on system integrations and data flow mappingDocumentation & Process MappingTranslate technical and business requirements into clear documentationCreate process flows, system diagrams, and functional specsMaintain documentation for ongoing projects and system behaviorCollaborationWork with cross-functional teams including Marketing, IT, Membership, Accounting, Show, Government Affairs and external vendorsParticipate in solution discussions and contribute insights during planning sessionsCommunicate findings and recommendations clearly to both technical and non-technical stakeholdersPay Range: $80,000 - $90,000This job description is not intended to be and should not be construed as an all-inclusive list of all responsibilities, skills, relationships, or working conditions associated with the position. While it is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.RequirementsWhat We’re Looking For:Core TraitsNaturally curious — you ask “why” and “how” until things make senseStrong problem-solving mindset — you enjoy breaking down complex issuesSystems thinker — you can connect how different tools and data points relateComfortable navigating ambiguity and figuring things out independentlyTechnical Exposure (Not All Required)Familiarity with CRM platforms (Salesforce preferred)Basic understanding of relational data (objects, fields, relationships)Exposure to web technologies, APIs, or system integrationsExperience with tools like Excel, SQL, or similar data/query tools is a plusCommunicationAble to clearly document processes and explain technical concepts simplyComfortable asking questions and collaborating across teamsWhat Success Looks LikeWithin 90 days, you will:Understand core business processes and system architectureIndependently investigate and document system issuesSupport small system enhancements and configurationsContribute to improving documentation and process clarity