Office Manager / Creative Admin

Job Title Office Manager Employment Type Full Time Job Location Saddle Brook, NJ (HQ) Salary Range $60,000 – $75,000 base Position Summary The Office Manager is the first point of contact for our clients and a central hub for our office operations. You'll manage inbound and outbound communications, schedule service appointments, process payments, and support invoicing while ensuring accurate records and a smooth flow of information between departments. This role requires strong organizational skills, clear communication, and a customer-first mindset. Success is measured by response times, accuracy of administrative tasks, and the satisfaction of our clients and internal teams. Company Summary On the Spot Home Improvements is a home remodeling firm that transforms homes with craftsmanship, transparency, and white glove service. We believe great projects start with great people and a culture of continuous improvement. Our mission is simple: deliver a stress-free remodeling experience that homeowners rave about while creating rewarding careers for our team. Core values include Integrity, Accountability, Craft Excellence, and Teamwork, which guide every decision on and off the job site. Objectives (Key Duties) Answer phones, respond to emails, and greet visitors promptly and professionally Provide clear, accurate information about services, timelines, and processes Schedule service appointments and manage calendar coordination between teams Process payments, record transactions, and maintain accurate account information Prepare, send, and track invoices; assist with collections as needed Maintain organized customer records and update CRM with notes and follow-up actions Collaborate with project managers, estimators, and field crews to address client needs Track customer feedback and recommend process improvements Competencies (Skills & Attributes) Exceptional verbal and written communication skills Strong phone etiquette and ability to navigate challenging conversations professionally Proficiency with CRM systems, data entry, and common office software Attention to detail with a high level of accuracy in record keeping Ability to multitask and prioritize in a fast-paced environment Bilingual or multilingual abilities are valuable Education & Experience High school diploma or equivalent required; associate's or bachelor's degree preferred 2+ years of customer service, administrative, or office management experience (home improvement or construction industry experience a plus) Physical Requirements Ability to remain seated or standing for extended periods at a desk or reception area Light lifting (up to 20 lbs) for office supplies and materials Commitment to Diversity On the Spot Home Improvements is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive team where every voice is respected and empowered to contribute. Benefits Medical 401(k) PTO Paid training and professional development Branded apparel and modern office tools to streamline your day J-18808-Ljbffr