Automotive Service Advisor Trainer (MA)

Service TrainersHerb Chambers is part of Asbury Automotive Group, a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies and our commitment to our team members, guests, and partners. Our culture focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.Asbury's Learning and Development Team is currently seeking Service Trainers for our East and West Coast markets! If you have the DRIVE to inspire others to learn, grow, and develop in their careers, we encourage you to apply!As a Trainer on our Team, you will be responsible for coaching and inspiring all new and current team members to provide exceptional Guest experiences and consistent moments of magic in the automotive retail space! Additionally, our Trainers will be responsible to conduct classroom training or in-the-moment coaching on a weekly basis that continually emphasizes Asbury's North Star & Compass and DRIVE values while training our dealership's service team members on how to be more effective in their roles. As an L&D Service Trainer, you may be called upon to assist our Service Departments with team member onboarding, team member process and sales improvements, team member DMS/CRM training, and operational improvements.Duties/ResponsibilitiesFacilitate classroom training to all new and current team members on Asbury's Guest-Centric ExperienceFacilitate classroom training to all new and current Service team members specific to their rolesSchedule classroom trainings using Asbury-produced training materialsPrepares all necessary student materials prior to the start of the classroomDisplays energy, enthusiasm and the ability to engage participants in a classroom settingEngages team members in challenging and meaningful classroom trainingsCultivates a friendly learning environmentPromotes classroom interaction and activity; addresses challenges in the classroom setting with a positive demeanorSolves problems quickly, while multitaskingSubmits a summary of weekly classroom activitiesClearly communicates Asbury's Mission, Vision and expectationsKnowledgeable in latest Asbury technologyKnows, understands, and promotes Asbury's policies and complianceServes as a role model, coach and trainer to all new and current team membersDrives and motivates others toward providing an exceptional Guest experienceCommunicates and works with Regional Support/Directors, General Managers, and Service Managers to understand business challenges and works to resolve them through future trainingProvides regular feedback to Leadership regarding current class attendees and program changesAssists all Asbury regions and dealershipsAssists in creating and updating training materialsAssists in other Asbury and dealership operations as requestedPerforms other related duties to benefit the mission/vision of the organizationEducation & ExperienceMUST HAVE experience as either a Service Manager or Service Advisor in the Automotive retail spaceMust have a minimum of 2-4 years of previous experience in either position listed abovePrevious roles in formal automotive Service training is a plusMust be able to travel approximately 75% of the timePay and Recognition:Weekly payPaid holidays & paid time offPaid trainingStock Awards (select management and front-line team member's eligible)Insurance / Retirement:Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plansUp to 12 weeks paid pregnancy leave (disability leave)Paid Parental LeaveHealth savingsFlex spending accounts (tax free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)401k with company matchLearning, Tuition Assistance and Career Development:Digital career path tool to assist with career developmentContinuous training through Asbury's Internal Learning Management SystemProfessional growth and development opportunities Additional advantages:Student loan relief resourcesEmployee assistance programEmployee discounts on parts and service repairsScholarship awardsOpportunities to join our community service initiatives, which includes paid volunteer hoursAggressive Employee referral program with bonus opportunitiesPay range $79,120.00 - $118,680.00Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.