Customer Support Engineer

Role summary / purposeThe successful candidate will serve as the link between the plant and the manufacturing facility. This person will be responsible for re-verifying parts within the computer system, conducting first-level analysis of non-conformances, and verifying all suspect product while maintaining product test equipment.Key responsibilitiesServe as the communication link between Customer Plant and manufacturing operationsRe-verify parts within the computer systemPerform first-level analysis of non-conformancesVerify all suspect product and maintain product test equipmentExpedite non-conforming material same dayInput data into Incident Reporting System (IRS)Provide technical support and system understandingConduct and coordinate initial 24-hour containment activitiesCoordinate additional containment where requiredServe as an integral part of response teamsWrite weekly trip reportsMonitor and negotiate Global Customer Base Return Parts Per Million (PPM) ratesProvide and coordinate special event activitiesDevelop customer relationships to improve product and maintain or increase businessRequirements - education & experience10+ years of related work experience. College degree with a major in Engineering.Required skillsComputer literacy with proficiency in Excel, Word, and emailHighly organized with superior communication skillsTraining in computer applicationsCustomer-facing interface capabilityEmployment details - type, location, hoursPosition is based at customer facility.Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions. If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.