Crisis Counselor/Specialist (Crisis Intervention)

Crisis Counselor/Specialist - Full-Time Days & NightsBe the Lifeline When It Matters MostLocation: Reading, PAPay Rate: $23+/hourSchedule: Full-Time | 2nd Shift 4:00 pm - 12:00 am Sunday - Thursday & 3rd Shift 12:00 am - 8:00 am; Tuesday - SaturdayProgram: Crisis Intervention ProgramAbout the Role:When someone is in crisis, you'll be the calm, compassionate voice that guides them toward safety and support. As a Crisis Counselor, you'll provide essential phone and mobile crisis services-conducting assessments, delivering interventions, and connecting people to life-changing resources. If you're ready for meaningful work where every conversation can save a life, this is your calling.What You'll Do:Crisis Response & Assessment:Conduct comprehensive crisis assessments and triage for individuals in distressProvide immediate crisis counseling via telephone with skill and compassionDetermine when mobile outreach interventions are neededRespond effectively to urgent situations with professionalism and empathyIntervention & Support:Deliver evidence-based crisis interventions following best practice principlesProvide service referrals and connect clients to appropriate community resourcesConduct thorough aftercare follow-up contacts to ensure continuity of careCollaborate with local police and EMS services to coordinate emergency responsesClinical Excellence & Documentation:Maintain high-quality, accurate clinical documentation including progress notes, treatment plans, and discharge summariesComplete all required insurance authorization documentation in a timely mannerPrepare clear, concise reports that effectively communicate client needsSubmit accurate payroll and billing documentation on scheduleProfessional Development & Collaboration:Build and maintain strong working relationships with clients, families, and community partnersParticipate in agency committees focused on program enhancementEngage in ongoing training and professional development activitiesContribute to internal quality improvement initiativesWork collaboratively within your team to ensure seamless crisis servicesWhat We're Looking For:Required Education (one of the following):Bachelor's degree in a behavioral health discipline and one year of experience in a behavioral health setting (Counselor)Master's Degree in a behavioral health discipline and three years of experience in a behavioral health setting ( Specialist)Required Clearances:Pennsylvania Act 33 clearance (Child Abuse)Pennsylvania Act 34 clearance (Criminal Background)FBI fingerprint clearanceVerification of exclusion from Medicaid/Medicare Exclusion listsEssential Skills & Qualities:Strong knowledge of crisis intervention principles and behavioral health practicesExcellent communication skills-both oral and writtenAbility to remain calm and focused under pressureSound judgment and problem-solving abilitiesCompassionate, patient, and professional demeanorValid driver's license and ability to safely operate a motor vehicleAbility to work independently with minimal supervisionComfortable managing multiple interruptions and shifting prioritiesWhy Choose This Role?Make a Real Impact:Be the voice of hope for individuals and families in their darkest momentsUse your skills to prevent tragedy and connect people to healing resourcesKnow that your work directly saves lives and strengthens your communityExperience the profound satisfaction of crisis resolutionProfessional Growth:Comprehensive paid training in crisis intervention best practicesOngoing professional development opportunities aligned with your career goalsSupportive supervision and clinical coordinationWork within established ethical standards and evidence-based practicesOpportunity to participate in program development and quality improvementSupportive Work Environment:Join a team that values integrity, teamwork, and collaborationWork for an organization committed to diversity and inclusionAccess to clinical supervision and peer supportClear policies and procedures to guide your workRecognition for your dedication and impactComprehensive Benefits:Paid training providedEmployee recognition programsReferral bonus opportunitiesDiscount programs through "Tickets at Work"Comprehensive paid training programOngoing professional developmentTuition reimbursement options availablePathways to leadership rolesMedical, Dental and Vision BenefitsPhysical Requirements:This position requires:Ability to communicate clearly via telephoneAbility to safely drive a motor vehicle for mobile crisis responsesAbility to sit for extended periods during phone-based crisis workProficiency with computers and documentation systemsAbility to work with frequent interruptionsFull awareness of environmental stimuliStrong reading, writing, and typing skillsPerfect For:Mental health professionals seeking crisis intervention specializationRecent graduates passionate about emergency behavioral healthExperienced counselors ready for high-impact workIndividuals with strong interpersonal skills and emotional resilienceThose who thrive in fast-paced, unpredictable environmentsProfessionals committed to serving vulnerable populationsReady to Become a Lifeline?Join our crisis intervention team and use your skills where they matter most. Every call is an opportunity to make a difference. Every intervention is a chance to guide someone toward hope and healing.Apply today and start your journey in one of the most meaningful careers in behavioral health.Learn more about career opportunities: https://chimes.org/CareersHolcomb Behavioral Health Systems is an equal opportunity employer committed to diversity and inclusion.#cpa610Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.