MACHINE ASSET COORDINATOR

Job DetailsDescriptionSummary:The Machine Asset Coordinator will be responsible for daily maintenance of Ranpak’s machine inventory and work closely with sales, customers, and distributors to do so.Job DutiesTrack Ranpak machines locationManage internal and external machinery transfersProcess machine/converter return requestsRespond to all machine location inquiriesWork with the sales organization and distributors to ensure machine inventory is accurateMove/track end user accounts when customers change distributorsTake inbound calls from Territory Managers, Regional Managers, Regional Sales Directors and distributors regarding machine locations and returnsProvide distributor contact information to end users when requesting returnsWork with Ranpak management to resolve return disputes with distributorsProcess machine replacement requestsUpdate/maintain proper machine user fees including distributor settlement programsReview monthly user fee crystal reports (contract price and direct pricing)Manage lost/paid and lost/unpaid populationsCollaborate with manufacturing to update lead times and relay machine availabilityCorrect machine inventory data in the current ERP, LNWork in partnership with marketing and sales assistants to ensure CRM data matches LN dataVarious projects and assignments as neededMinimum Requirements2+ years experience in customer service, administrative or related fieldHigh School Diploma required, BA preferredMust be extremely detail oriented, customer focused and have excellent written and verbal communication skillsExperience with CRM, SAP, or ERP a plus