Program Manager - Global Onboarding Operations

Role: Program Manager - Executive & Global Onboarding OperationsSFO, CA-Hybrid4+months with high possible extension.Job Description:About the Role We are looking for a highly organized and proactive Program Manager to support Uber's Executive Onboarding and Global Onboarding programs. This role is responsible for coordinating the operational execution of onboarding experiences for executives, new hires, and managers, ensuring every employee has a seamless and well-orchestrated transition into Uber. The ideal candidate thrives in a fast-paced environment, enjoys managing multiple priorities, and excels at coordinating across cross-functional teams to deliver an exceptional onboarding experience.Top 3 responsibilities:Coordinate new employee experiences: Support the logistics and operations of new employee onboarding sessions, development programs and other engagements.Metric & KPI Management: Build, define, lead, and continuously improve key support metrics and KPIs to turn data into product and operational upgrades.Cross-Functional Collaboration & Content Strategy: Work with regional/global counterparts to support new employee success; including IT and comms team partnership, content strategy, etcRequired Skills:Project/Program Management Experience: Minimum of 4 years of experience in program operations, program management, or business process improvement.Educational background: Bachelor'sExpertise in best support practices and ability to manage high-impact initiativesStrong working knowledge of gSuite and ZoomStrong attention to detail and organizational skillsStrong data management and analytical skills; able to build and maintain tracking dashboards or databasesComfort operating independently in a high-growth, fast-paced environmentExcellent communication and relationship-building abilities.Desired Skills:Proven ability to leverage data to guide decisions, build scalable processes, and optimize workflows.A proactive mindset with a service-oriented approach.Comfort navigating ambiguity with professionalism and calm.Background in customer experience strategy, customer service environments, or quality assurance.