Managed Services Resource Manager (Remote - Central/Eastern Time Zone)

Description Presidio, Where Teamwork and Innovation Shape the FutureAt Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.The RoleWe are looking for an experienced Resource Manager to drive strategic allocation and optimization of our internal talent pool - spanning technical, project management, engineering, and operations functions. This role is central to ensuring our people are utilized effectively, developed intentionally, and given first consideration for new opportunities before we look externally. The Resource Manager serves as the connective tissue between delivery teams, people managers, and business units - matching the right people to the right work at the right time.Travel Requirements: The role is remote for individuals residing in the Central or Eastern Time Zone (Continental US). Travel is required when needed (up to 25%). Responsibilities Include:Resource Planning & OptimizationMaintain a real-time view of resource availability, capacity, and utilization across all business units and practicesProactively identify under- and over-utilization trends and recommend corrective actionsBuild and maintain a skills inventory database that captures current capabilities, certifications, and development goals for all technical, engineering, PM, and operations staffPartner with project managers and delivery leads to forecast upcoming resource demand 4-12 weeks outFacilitate regular resource planning cadences (weekly/bi-weekly) with department heads and practice leadsInternal Mobility & Opportunity FirstChampion an "internal first" staffing philosophy - ensuring all open project needs and roles are actively socialized to existing employees before triggering external recruitmentWork with HR and talent acquisition to define clear thresholds for when internal options are exhausted and external hiring or contracting is warrantedIdentify employees who are bench-eligible, under-allocated, or seeking growth opportunities and actively match them to suitable assignmentsMaintain a pipeline of internal candidates for anticipated needs (e.g., upcoming projects, planned growth areas)Stakeholder CollaborationAct as the primary liaison between project/delivery teams, people managers, HR, and leadership on all resourcing mattersCommunicate resourcing decisions clearly and diplomatically, balancing business urgency with employee development and satisfactionAdvise hiring managers on build vs. buy decisions, providing data-driven recommendationsEscalate resource conflicts and capacity constraints to leadership with proposed solutionsExternal Resource ManagementManage relationships with staffing vendors, contractors, and contingent workforce partners when internal capacity is insufficientEnsure external hires and contractors are onboarded with the right skills profile and integrated into delivery teams effectivelyTrack and report on contractor spend vs. internal cost comparisons to support cost optimizationTrack and ensure external hires are contracted at competitive market ratesReporting & AnalyticsDevelop and maintain resource utilization dashboards and reports for leadership visibilityTrack key metrics including utilization rates, bench time, time-to-fill (internal vs. external), and skill gap trendsProvide regular forecasting reports to support headcount planning and budget cyclesIdentify patterns in resource gaps and feed insights into workforce development and hiring strategyRequired Skills and Professional Experience:Bachelor's degree or the equivalent work experience and/or work experience5+ years of experience in resource management, workforce planning, or delivery operations - preferably within a technology services, MSP, consulting, or systems integration environmentMust be a US CitizenDemonstrated experience managing resources across multiple functions: technical (cloud, infrastructure, software), project management, and operationsData-driven mindset with experience building utilization reports and capacity forecastsExceptional interpersonal and negotiation skills - able to navigate competing priorities across teamsAbility to handle sensitive workforce conversations with discretion and empathyPreferred Skills and Professional Experience:Experience in a managed services provider (MSP) or professional services environmentFamiliarity with cloud technology roles and skill sets (Azure, AWS, infrastructure, DevOps, etc.)Experience working with contingent workforce programs and vendor management systems (VMS)PMI, PMP, or ITIL certification is a plusExperience with skills management platforms (e.g., Workday Skills Cloud, LinkedIn Talent Insights)Strong understanding of project delivery methodologies (Agile, Waterfall, or hybrid)Proficiency with resource management or PSA tools (e.g., Kantata, Planview, Smartsheet, MS Project, or similar)Your future at Presidio oining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.Ready to innovate? Let's redefine what's next-together.About PresidioPresidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit Applications will be accepted on a rolling basis.Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.The "Know Your Rights" Poster is available here: https://www.eeoc.gov/posterPresidio EEO Policy Statement is available here: https://www.presidio.com/careersPresidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruitment@presidio.com and let us know the nature of your request and your contact information.Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to.Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs.LI-PH1Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.