District Manager, OnStar Fleet & Commercial

Job Description: Serve as the primary advocate and trusted advisor for OnStar, GM's software and subscription services, within your assigned dealerships.Build strong, trust‐based relationships with dealer principals, general managers, sales leaders, and service leaders by deeply understanding their needs and consistently delivering value and follow‐through.Act as the liaison between OnStar, GM vehicle brands, and your assigned dealerships, ensuring alignment on priorities, messaging, and expectations.Deliver impactful training – lead virtual sessions with dealer leadership and front‐line teams, covering: OnStar Telematics, Video Telematics, and Safety Services, and additional connected services as they launch.Ensure every customer experiences the technology they've purchased – from setup and enrollment through ongoing engagement – so the connected experience becomes a natural part of ownership.Build strong internal partnerships across GM's field ecosystem, including Vehicle Sales, Service & Marketing, Fleet and Commercial Sales, OnStar Digital Services, and Loyalty teams, working together as one team to serve dealers and customers.Support product and feature launches to ensure aligned marketing and messaging between GM and your dealers, creating a seamless, compelling story for customers in your district.Resolve dealer and customer satisfaction issues through appropriate channels, always protecting trust in the GM and OnStar brands.Inspire belief in OnStar and GM's connected ecosystem – clearly communicate how our products and services elevate customer experience, deepen brand loyalty, and drive dealership profitability.Harness data and analytics to drive performance – conduct regular performance reviews (monthly and quarterly), identify opportunities, and co‐create dealer action plans that deliver continuous improvement and sustainable growth.Bring a "Better Never Stops" mindset to everything you do – continuously learning, adapting, and sharing best practices as our products, services, and customer expectations evolve.Requirements: 2+ years of experience in sales and customer service.Bachelor's degree or 4+ years of automotive industry experience in lieu of a degree.Experience working with automotive dealerships, OEMs, and/or fleet telematics providers is highly beneficial, especially across new, used, commercial, and service operations.Proven ability to read the audience, tailor your message, and present information clearly and confidently – both in person and virtually.Willingness to work the hours required to be effective in your assigned time zone, including occasional weekends and holidays, to support dealer operations and events.Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Copilot).Comfort with technology and subscription services, including troubleshooting mobile app and internal platform issues.Excellent time management skills – focusing on the highest‐impact activities and challenging work that does not advance agreed‐upon goals.Exceptional oral and written communication, with strong command of language, grammar, and professional tone.Ability and willingness to travel throughout the territory for dealership visits as required.Benefits: From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.