ServiceNow Architect

OverviewProdapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.ResponsibilitiesServiceNow ArchitectRoles And ResponsibilitiesImplementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform.Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow.Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.Extensive experience of working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax etc.Facilitate roll out of new applications and modules in ServiceNowIdentify system deficiencies, recommend solutions as a trusted advisor to clientsPerform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operationsEnsure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducibleEnsure tool configuration consistency across development, testing and production environmentsExperience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices.System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAPFlexible and has the ability to manage multiple projects concurrentlyDeep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scriptingUnderstanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)Understanding of Agile based approach to software development (SCRUM experience a plus)Ability to work remotely and largely unsupervised, and to deliver to written requirementsEffective communication skills via verbal and non-verbal methodsStrong attention to detailProblem solving abilityOrganizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administratorsConsider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicableEffectively manage and execute high level tasks assigned via 'stories'Assists junior analysts through project(s) lifecyclesManages work against an often-demanding timelineCommunicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients dailySecondary SkillsExperience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)Understanding of the project delivery lifecycle and processesPractical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset componentsStrong interpersonal skills with the ability to work well with all levels of staffConsultative and analytical approachReal world exposure to cloud technologies and S-a-a-SProven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas