Infrastructure Director of Database Engineering & Performance

At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional development.Job SummaryThe Infrastructure Director of Database Engineering and Performance is responsible for leading the design and delivery of IT infrastructure outcomes to meet the specific business and user requirements. This leadership role involves overseeing critical infrastructure services, including database administration, performance and capacity management, and disaster recovery planning alignment. The position is tasked with translating complex business requirements into solution proposals and presenting formal budget initiatives or strategic recommendations. The role ensures operational stability by maintaining documentation, monitoring controls, and serving as the primary escalation point for support and major incident activities. Finally, the Director provides technical mentorship and employee performance management to the team while governing third-party vendor implementations and hand-offs to support operations.Job Responsibilities:Accountable for IT infrastructure design outcomes to meet business and user requirements:Oversee key infrastructure services including but not limited to: Database engineering and administration, disaster recovery, performance and capacity management, infrastructure vendor managementRoadmap, lifecycle, OS/software/hardwareCreate and maintain design documentation, including for the use of support areasDR Planning alignment, including supporting design and plan creationCreate and maintain operational control limits including visible dashboards and reportsCreate Monitoring requirements, along with ongoing controls and metricsDesign back up requirements, including appropriate metrics and ongoing oversite with operationsOversite and support of vendor escalation contacts/processesNew/upgraded technology implementationStay current on emerging technologies and how they apply to your areaCollect business requirements, to support final designs and documentation for ongoing supportTranslate business requirements to solution proposalProvide presentation of recommendations, risks and timelines Document design business case materials as requiredIdentify third party vendors to implement design initiativesDocument scope and costs of design budget requirements and initiatives. Present formal proposals up to the C level of Luminare Health. Upon approval, develop SOW and final pricing with Vendors as necessaryOversite of third-party vendor implementation (governance)Completion of as built documentation (leveraging third party implementer if necessary)Govern and hand off requirements to run support teams any initiatives and/or new requirementsParticipate and own active problem management as applicableEscalation point for support issues as neededSupport all major incident activities as needed (oversite of all Infrastructure MI's)Participate in Budget process and annual planning. Document and present as requiredSupport design associates technically, personal growth and overall performance managementPerform other assigned duties as necessary to supportDevelop and maintain stakeholder relationships within the business and IT:Provide status, metrics and support to meet IT and business objectivesUnderstand business requirementsDevelop and use collaborative relationships to facilitate the accomplishment of work and business goalsDrive aligned actions, initiatives and projectsProvide support and/or solutions to support business needs and improving end user experienceDevelop and deliver presentations supporting delivery, initiatives and projectsDevelop and maintain partner relationships:Lead effective governance models supporting desired outcomes and contractual obligationsAlign partners with business requirements enabling optimization, solutions and improvement to end-user experienceDrive lower cost solutions to meet business requirementsFacilitate and foster partner/ business relationshipsManage and align direct reports to meet IT, business and individual objectivesJob Requirements:Bachelor's degree in computer science or 10+ years of equivalent experience in IT Service Delivery ManagementSeven (7) plus years of overall Information Technology experience, which includes a minimum of five (5) years of database managementTen plus years of experience with Microsoft SQL ServerDeep understanding of Azure cloud architecture including Azure SQL ServerFive plus years of experience with DynatraceMust be an organized, self-starter and results oriented person.Must be capable of adapting to change and driving change in the organization.Must be capable of coordinating service on evenings and weekends when company needs dictate.Strong problem-solving skills, ability to determine root causes and provide direction on corrective action.Project management skills and experience with managing simple to complex efforts.Ability to work with cross- functional teams and to influence both internally and externally.Strong verbal and written communication skills with the ability to influence differing and diverse audiences.Experience in developing and setting objectives for associates.Must possess decisive leadership, and the ability to exercise excellent judgment and decision-making skills in the heat of the moment.Strong skills to Identify and understand issues, problems, and opportunities; utilize systems to correlate events with disruptions to business services.Knowledge and understanding of ITIL and ITSM best practices.#LI-TR1INJLFAre you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!EEO Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.Pay Transparency Statement:At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.Min to Max Range:$102,900.00 - $193,200.00Exact compensation may vary based on skills, experience, and location.