Customer Service Representative (Contract) (6466)

About the RoleThe Customer Care Agent is part of Ariat's Customer Care Team and is responsible for all facets of the 800# and call center support functions. This position provides service to Ariat dealers and consumers via inbound 800#, fax, and email. The Customer Care Agent processes orders, prepares correspondence, and fulfills customers' requests. This role is responsible for researching and resolving issues to ensure customer retention and satisfaction. This is a hybrid position requiring both in-office and remote work. Periodic travel may be required.You'll Make a Difference bySupporting 800#/ B2B/ Ariat.com requests via incoming calls/faxes/emails regarding orders, order changes, return authorizations, and warranty coverageProviding courteous and professional service to internal and external customersEnsuring orders are entered accurately, audited, and confirmed in a timely mannerHaving the ability to promote the company's products and services to match specific customers' needsResolving a diverse range of issues including general questions and problems involving pricing, product usage and care, product availability, inventory, transportation, and product deliveryProviding general assistance to callers by directing them to the appropriate person or departmentOrdering corporate office suppliesProviding general assistance to multiple departments for special projects as neededMaintaining corporate contact lists (i.e. office extensions, sales reps, international office locations)Completing all other tasks and duties as assigned (i.e. order entry, front desk coverage, assisting with all avenues of consumer/retailer communication)About YouA high school diploma or equivalent required1-2 years of experience in customer service, retail, or a service industry, preferably in a fast-paced call center environmentExperience processing orders, data entry, or heavy phone work. Ability to handle 50-75 calls per dayExceptional written, oral, and face to face communication skillsEnthusiastic, friendly, and outgoing personality with the ability to develop a quick rapport with internal and external customersDetail orientated with outstanding follow-throughAbility to prioritize work, handle multiple tasks and work independently of supervisionFast acting and capable of adapting quickly to changeHas knowledge of commonly-used concepts, practices, and procedures within the call center or customer service environmentIntermediate level computer skills with MS Office Word and ExcelMinimum typing 50wpmDesire and ability to contribute to and enhance Ariat's unique culture, philosophy, and core valuesKnowledge of SAP or similar order entry a plusWilling and able to work additional hours when neededPhysical RequirementsWhile performing the duties of this job, the employee is required to:Use the hands and fingers, talk, and hearFrequently bend, lift, stand, walk, sit and reach with the hands and armsUse close vision, distance vision, and color visionLift and/or move product and office items up to 25 lbsAbout AriatAriat is an innovative, outdoor global brand with roots in equestrian performance. We develop high quality footwear and apparel for people who ride, work and play outdoors, and care about performance, quality, comfort, and style.The hourly rate for this position is $20 per hour.The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future.This contract position may be eligible for select benefits through the payrolling agency. Benefits may include medical, dental, and vision insurance options and 401k.Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis protected under federal, state, or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, email human.resources@ariat.com.Please see our Employment Candidate Privacy Policy at www.ariat.com/careers to learn more about how we collect, use, retain and disclose Personal Information.Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.#LI-DNI