Account Director, Paid Social

Who We AreKargo creates powerful moments of connection between brands and consumers to build businesses. Every day, our 600+ employees work to radically raise the bar on what agentic AI, CTV, eCommerce, social, and mobile can do to deliver unique ad experiences across the world's most premium platforms. Taking a creative science approach to all we do, we continuously innovate solutions that outperform industry benchmarks and client expectations. Now 20+ years strong, Kargo has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland.Who We HireTechies who want to build the future. Creatives who want to design it better. Communicators to win business. Collaborators to build it. Data pros who turn numbers into insights. Product builders who turn ideas into innovations. Anyone eager to be on a team that doesn't stop to ask what's next, because they're already building it.div]:bg-bg-000/50 [&_pre>div]:border-0.5 [&_pre>div]:border-border-400 [&_.ignore-pre-bg>div]:bg-transparent [&_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8">_*]:min-w-0 gap-3 standard-markdown">MissionThe Account Director, Customer Success owns the performance and retention of an assigned portfolio of Retail, eCommerce, and Travel clients running paid social campaigns through Kargo Commerce. This role is the day-to-day operator and strategic lead on its accounts — responsible for driving measurable revenue and conversion outcomes through data-driven campaign management and clear client communication. Without this role, clients don't hit their numbers and Kargo loses its credibility as a performance partner.This is a hybrid role requiring onsite presence 4 days per week.Outcomes — What Success Looks Like in 6–12 MonthsClient performance targets met consistently across the portfolio — Assigned accounts are hitting or exceeding ROAS and conversion goals on a recurring basis, with no accounts in a red or at-risk state due to execution gaps.Campaign optimization cadence running without escalation — Campaigns are being created, tested, and scaled proactively based on performance trends, with minimal need for Sr. Account Director intervention on day-to-day decisions.Reporting that clients trust and act on — Custom performance reports are delivered on schedule, tailored to each client's measurement priorities, and used as the basis for ongoing strategy conversations.Account Managers and Campaign Managers executing with clarity — Direct reports and supporting team members are receiving clear direction, have well-defined task ownership, and are developing their craft under this role's guidance.Product feedback loop established and active — Client insights and platform experience are being translated into structured, actionable feedback delivered to the product team on a regular cadence.Skills — Core Technical CapabilitiesRequired6+ years of hands-on paid Facebook/Meta advertising and campaign management experienceDeep fluency in performance marketing methodologies — ROAS, Dynamic Ads, omnichannel attribution, and direct response optimizationStrong analytical skills with advanced proficiency in Excel or Google Sheets for performance reporting and trend analysisExperience managing significant ad budgets with consistent, deadline-driven executionFamiliarity with technical setup and troubleshooting — product catalogs, Meta pixels, offline data sets, and feed mappingDemonstrated ability to manage and delegate to junior team membersPreferredExperience with Instagram, Pinterest, or Snapchat performance marketingFamiliarity with third-party social platforms or commerce-focused ad tech toolsCompetencies — Behaviors We Like to SeeAnalytical RigorDigs into performance data independently to identify trends, anomalies, and opportunities before clients raise themBuilds reporting that tells a clear story, not just a data dump — connecting numbers to decisionsOwnership and AccountabilityTreats client accounts as their own business — proactively managing risks, flagging issues early, and following through without being chasedHolds a high bar for consistency and accuracy, especially under deadline pressureClear, Confident CommunicationCommunicates performance, testing plans, and recommendations to client stakeholders in a way that is direct, credible, and easy to act onWrites and speaks with enough precision that internal teams and clients are never left guessingEffective Team LeadershipDelegates clearly and checks in appropriately — neither micromanaging nor going dark on their teamInvests in developing Account Managers and Campaign Managers, sharing context and feedback that helps them growIn accordance with applicable federal, state, and local pay transparency laws, the anticipated base salary range for this position is listed below. Actual compensation may vary based on factors such as geographic location, work experience, education, and skills.U.S Salary Range$120,000—$130,000 USDOur LaurelsAdAge Best Places to Work ThinkLA Partner of the YearBuilt In Best Places to Work Cynopsis 2025 Top Women in Media - Jeannine Shao CollinsMartech Breakthrough Awards - Best Overall Adtech CompanyDigiday Media Awards Best EventCynopsis Media Impact Awards-Best CTV PlatformMartech Breakthrough Awards-CTV InnovationAdweek Media Plan of the Year Awards - Best Use of InsightsFollow Our LeadBig Picture: kargo.comThe Latest: Instagram (@kargomobile) and LinkedIn (Kargo)Kargo is an Equal Opportunity Employer. We are committed to building an inclusive and diverse workplace where all employees and applicants are treated with respect and dignity. We do not discriminate on the basis of race, color, ethnic origin, religion or belief, sex, sexual orientation, gender identity or expression, age, disability, marital or family status, national origin, veteran status, or any other characteristic protected by applicable local, state, or federal law. All qualified applicants will receive consideration for employment.Pursuant to applicable fair chance laws, including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Kargo will consider qualified applicants with arrest and conviction records for employment.