Customer Support Specialist

Customer Success SpecialistServe as a strategic partner to customers and a trusted internal advocate. Own and grow key accounts while ensuring seamless execution from order to delivery in a fast-paced, collaborative environment.What You’ll Do • Manage customer accounts as the primary point of contact • Build relationships that drive satisfaction, retention, and growth • Proactively communicate on orders, timelines, and status • Collaborate cross-functionally (Operations, Supply Chain, Quality, Leadership) • Lead customer check-ins and strategic conversations • Analyze KPIs to identify trends and opportunities • Resolve issues quickly to maintain a high-quality experience • Capture feedback and improve processes as the company scalesWhat You Bring • 1–2+ years in customer success, account management, or similar roles • Strong relationship-building and communication skills • Analytical, organized, and detail-oriented • Comfortable owning accounts and solving problems • Proficiency in Microsoft Office, Google Workspace, and collaboration tools • Adaptable, positive, and growth-minded