Customer Experience Associate

Customer Experience AssociateWe are seeking a Customer Experience Associate to support hospital partners by coordinating medical equipment needs and delivering clear, professional customer service in a fast-paced healthcare environment.Pay & Employment Details:$19/hour to start (temp-to-hire)Automatic increase to $21/hour upon permanent hireShift differential available for late shiftsSchedule RequirementsMust be available to work in-officeThis role supports a 24/7 operationOpen availability is required, including nights, weekends, and holidaysShifts may rotate and are assigned based on business needsResponsibilities:Respond to hospital partner requests and inquiries via phone and other channelsEnter and manage dispatch information using an internal company portalCoordinate equipment needs with branch locations accurately and timelyAssist callers with troubleshooting, portal navigation, or branch communicationMaintain professional, calm communication in high-stress situationsBuild positive relationships with customers and escalate concerns as neededCollaborate with team members to improve service qualityParticipate in ongoing training and follow established policiesQualifications:2+ years of customer service experienceStrong communication and multitasking skillsCalm, professional demeanor in high-pressure situationsDetail-oriented with accurate data entry skillsProficient in Microsoft Office (Outlook, Word, Excel, Teams)Comfortable learning new systems and technologyCRM experience preferredOur Commitment to Fair Hiring:HireQuest does not discriminate on the basis of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or other legally protected group status in making hiring or employment decisions.We welcome candidates from all backgrounds, industries, and abilities to join our team. HireQuest is a global workforce solutions provider offering everything from on-demand staffing to executive recruiting through our core brands: HireQuest Direct, MRINetwork, Snelling, and TradeCorp. Recognized by SIA as one of the "Largest Staffing Firms" and "Fastest Growing Staffing Firms," we take pride in building inclusive teams. To ensure every applicant has a positive experience, our hiring and interview process is designed to meet diverse needs. If you require a reasonable accommodation during your application or interview, please contact [email protected] .