IT Quality and Training Analyst

A company is looking for an IT Quality & Training Analyst to ensure high-quality customer support interactions and improve operational efficiency. Key ResponsibilitiesMonitor and assess the quality of customer support interactions and internal processes Develop and implement quality assurance programs and participate in case analysis for issue resolution Collaborate with teams to design training programs and maintain documentation for continuous improvementRequired QualificationsBachelor's degree preferred 1+ years of work experience in Healthcare 1+ years in technology operations with a cross-functional mindset Six Sigma Yellow Belt or ITIL certification preferred Demonstrated flexibility and self-motivation in a fast-paced environment