Concierge

About Common HouseCommon House is a gathering space that cultivates community through unique programming, thoughtful design, and fine dining. Today, we have Houses in Richmond’s Arts District and Chattanooga’s Southside, our flagship location on Charlottesville’s historic Downtown Mall and New Orleans! As we continue to expand to mid-sized cities throughout the country, we’re building a family of professionals, dedicated to sharing our vision of comfort and community.Core ValuesHospitalityFunIntegrityExcellenceTeamworkFlexibilityPosition SummaryThe role of the Concierge will serve to enhance the Common House Member experience by acting as a warm and welcoming face of the club delivering an excellent level of service and hospitality. In addition to acting as the face of Common House, responsibilities include but are not limited to management of reservations, communications to members, and restaurant and administrative support. A successful Concierge has a positive attitude, the ability to multitask, and a desire to work in a diverse team. Full time and part time positions available! Responsibilities Include, But Are Not Limited ToMember & Guest ExperienceEnhance the member experience with positive interactions, acting as the face of the club to all members and guests, greeting them as they come and goDistribute welcome packets to new members, as well as processing returnsManage and alert the team appropriately about Member birthdays, anniversaries, and other notable informationAssist guests with all requests, including but not limited to private event inquiries, meeting spaces, potential partnerships, and special circumstancesFront Desk ManagementAnswer phone calls and manage the Concierge inbox and respond to requests in a timely mannerMaintain front desk and coat room organizationManage room reservations and special requestsAssist other department managers, as neededManage all Programming Event RSVPs and any required communicationsScan and upload invoices for the Finance teamRestaurant & Administrative SupportManage dining reservations: maximize seating/communicate preferences/even spacing/coordinate with other club events to avoid conflictsPrint updated BEOs to ensure the latest and most up-to-date floor plans and event-specific info is on hand for MODs and event staffCreate signage and special menus for events using Adobe InDesignCollect relevant data and input into spreadsheets as neededHost in the Restaurant floor(s) of the House when needed Common House is an equal opportunity workplace. As such, we are committed to creating an inclusive environment and welcome applications from all genders, races, religions, sexual orientations, and ages, as well as parents, military service members, people living with disabilities, and any other groups that could bring diverse perspectives to our business.