Broadcast Operations Engineer

The Broadcast Operations Engineer will be responsible for the day-to-day operations of broadcast technology and streaming support for Major League Baseball. Our Broadcast Operations team supports numerous video, voice communications, and IP monitoring systems at the Major and Minor League levels. This position will be full-time and primarily based in our New York City Operations Center.The candidate should have excellent communication skills, be well organized and possess a strong understanding of audio and video broadcast systems. They will have functional knowledge of IP networks and integrated multimedia control systems.ResponsibilitiesActively monitor broadcast and related systems to ensure smooth gameday operationsAct as point person to assist in efforts to maintain, repair, install, and expand broadcast and broadcast-related systemsAssist with supporting junior/seasonal members of the broadcast operations teamWork closely with the management team to develop and refine processes with remote and local teams for Major League Baseball (MLB) and Minor League Baseball (MiLB)Proactively escalate issues and communicate effectively to other departments within MLB as well as club-specific contacts to expedite the resolutions of incidentsAct as Tier 1/Tier 2 support for game-day streaming operations for the MLB.tv and MiLB.TV products and support for broadcast related MLB hardware, software, and communications devices within MLB Ballparks and MLB data centersSupport the technology behind MLBs global video distribution system, as well as act as a liaison for those distribution partners when issues ariseMonitor and analyze real-time telemetry for Local Media, RSN, and National Broadcaster feeds, ensuring signal integrity for both OTT (MLB.tv) and Linear distribution (Partner Distribution), including SCTE-35 ad-insertion triggers and closed captioning compliance where presentProvide technical operations support to MLBs local Media team, Replay Operations, Broadcast Engineering, Player Tracking, and Ballpark Infrastructure teamsManage IP transmission workflows utilizing Zixi, SRT, and RTP over WAN. Configure and troubleshoot encoders/decoders for low-latency delivery of content throughout MLBs large distribution networkSupport other members of the operations staff to ensure proper documentation of incidents for nightly engineering reportsDrive Incident Management protocols during live events, including rapid triage, failover execution, as well as support discovery for post-mortem root cause analysisProactively monitor, analyze, and rectify technical faults in a variety of broadcast and broadcast related IP systemsProvide technical operations support of ballpark communications systems as problems are reportedOccasionally provide on-site assistance with remote ballpark teams for installation, decommission, and general upkeep of ballpark devicesPerform regular sweeps of facilities to identify issues and notify the system owners of faults found with their equipmentQualifications & Skills3+ years of experience in the Broadcast industry, or related work experienceExperience working in a Broadcast Center / NOC environment using 'eyes-on-glass' multiviewers (e.g., TAG VS, Kaleido) and SRE DashboardsWorking knowledge of video backhaul and distribution methodologyFunctional Knowledge of IP Video Transport encoding protocols like SRT, Zixi, RTMP, MpegTS, RTP, as well as an understanding of Pro-MPEG FEC and 2022-7 protectionUnderstanding of SCTE-104/35 ad insertion triggers functionalityCompetence with Mac and Windows Operating SystemsWillingness to travel to assist remote teams on occasionExperience with Evertz, Appear, Ross, Riedel, Haivision, Elemental or equivalent Broadcast hardware manufacturersUnderstanding of networking topology, and OSI ModelExperience with video transport over WAN/LAN, and IP Packet analyzersExperience with video encoding and assorted CODECsExperience with Omnigraffle, Visio, or CADProgramming or scripting experienceSalary Range: $75,000 - $85,000 (Base Salary) + BonusAs a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. In addition to your salary, MLB believes in providing a competitive compensation and benefits package for its employees.Top MLB Perks & BenefitsCompetitive Benefits PackageCompany 401K ContributionPaid Time Off and HolidaysPaid Parental LeaveAccess to Free Tickets to Baseball Games & MLB.TVDiscounts at MLB Store | MLBShop.comEmployee Assistance Programs (EAP)Onsite/Online Training & Development ProgramsTuition ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsurancePet InsuranceWhy MLB?Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.California Residents: Please see our California Recruitment Privacy Policy for more details.Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at accommodations@mlb.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response.Are you ready to Step Up to the Plate? Apply below!