Scaled Support Program Manager (AI & Operations)

Thatch is seeking a Program Manager, Scaled Support to own end-to-end programs that scale support as ticket volume grows. This high-visibility role will shape how Thatch supports a rapidly expanding customer base while controlling costs and maintaining quality. You will lead AI support, knowledge management, vendor relationships, and cross-functional initiatives with product and engineering. This is a fully distributed role supporting US operations. #J-18808-Ljbffr