Call Center Representative
Join Our Team at Harborstone Credit Union—Voted one of Washington’s Best Workplaces!Are you ready to make a difference in the lives of others while building your own career? At Harborstone Credit Union (HCU), we’re more than just a financial institution—we’re a community dedicated to building dreams and changing lives for generations to come Why Join Our Tea</p>? At HCU, we believe that happy teammates create happy members. Enjoy competitive wages, unique benefits, and a workplace culture that supports your growth and happiness. If you’re looking for the “Best Place to Work, Ever!” and want to be part of a team that truly values its members and each other, apply toda! Our Cu</p>ltre At Harborstone, teammates embody our mission to build dreams and change lives. Dependability, kindness, and a proactive mindset are core to our daily interactions. We foster trust by honoring commitments and treating everyone with respect, striving to be the friendliest credit union in the Pacific Northwest. Positivity drives us to seek solutions and prioritize member needs. Honesty and transparency are essential, as is taking ownership and embracing growth. Guided by our Ten Essentials, we cultivate a collaborative, accountable environment where every teammate contributes to our shared success—making Harborstone the best place to work, eer. Role Des</p>criton This is a full-time, hybrid-eligable role based in Lakewood, WA, for a Call Center Representative. The primary responsibilities include addressing member inquiries, resolving concerns, and delivering exceptional customer service to ensure member satisfaction. You will handle incoming calls, assist with account-related inquiries, provide information about products and services, and deliver consistent support to Harborstone members, fostering strong and lasting relationsips. Quali</p>ficaiStrong skills in Customer Service Representatives, Customer Satisfaction, and Customer SupportExceptional Interpersonal Skills and the ability to communicate professionally with membersProficiency in Computer Literacy, including managing customer information systems and softwareAbility to resolve inquiries with a positive attitude and a member-first focusHigh school diploma or equivalent; additional education or experience in customer service or financial services is a plusStrong problem-solving abilities and a team-oriented mindset