Operations Program Manager/Director -Telecom OSS/BSS

Company Description XIUS is a global telecom technology company with 25 years of experience designing intelligent, secure, and future-ready network infrastructure for operators and enterprises across five continents. The company offers a modular Core Network-as-a-Service (CNaaS) that is cloud-native, vendor-agnostic, and supports 2G through 5G, IMS, IoT, and enterprise connectivity with AI-driven operations and scalable deployment options. XIUS also provides a comprehensive Digital BSS platform that enables faster service launches, real-time subscriber management, and advanced monetization capabilities. In addition, XIUS delivers secure private network solutions for industrial environments, supporting low-latency, high-reliability connectivity across mission-critical operations. Guided by a clear purpose, XIUS focuses on helping operators move faster, scale smarter, and unlock new possibilities as part of the GV Kumar Group.Role Description The Operations Program Manager – Telecom OSS/BSS is a full-time remote role responsible for overseeing end-to-end program execution across Telecom OSS/BSS initiatives and operational processes. This role involves coordinating cross-functional teams, managing project timelines, and ensuring alignment between technical, operational, and business stakeholders. The Operations Program Manager will monitor key performance indicators, identify process improvements, and drive operational efficiency in the delivery and support of CNaaS, Digital BSS, and related solutions. The individual will also support continuous improvement initiatives, standardize operational practices, and help ensure a high-quality experience for telecom operators and enterprise customers.QualificationsOver all 10 to 15 Years of Technology Operations. Minimum 5 Years of People and Technology Management.Minimum 5 Years of exposure to Mobile Telecom BSS/OSS Operations.Must possess and exhibit ‘Operations Mind Set’ – meeting 'SLAs should be the ultimate KRA.Should manage/administer Operations Function that comprises of:People – Global Team located across Geographies and Time Zones.Platforms – Collection of complex systems built, deployed and supported by Internal and External organizations.Peer Functions – NOC, Systems/Infra, Network & Database Should be a Quick Learner to cope up to ever emerging Technical and Functional Enhancements. Should understand the Technical and Functional Generics & Specifics of ALL the Platforms falls into scope of the Global Operations Team.Should understand the processes been followed. Should ensure flawless process adherence across the function. Should perform time to time review of ‘Effectiveness of the Processes’. Advanced Analytical Skills to interpret operational data, identify trends, and recommend actionable improvements.Excellent Communication abilities for clear, structured collaboration with technical and non-technical stakeholders across distributed teams.Experience in telecom OSS/BSS, CNaaS, or network infrastructure solutions is highly beneficial.Familiarity with agile or hybrid delivery methodologies and tools for program and project tracking.Bachelor’s degree in engineering, telecommunications, business, or a related field; advanced degree or relevant certifications (e.g., PMP, PgMP, ITIL) are a plus.Proven ability to work effectively in a remote, global environment and manage multiple priorities with minimal supervision.List of activities that forms, but not limits, the routine:Determine appropriate staffing levels required to support customers across geographies & time zones.Hire and train staff and establish 24x7 dedicated global support team.Establish formal procedures for communication among team that is spread across the globe.Create monthly roaster such that load is evenly balanced across team that manages planned (MWs) and unplanned (CritSits) activities.Coordinate planned and unplanned activities across the customer sites. Ensure every learning is documented and archived such that subsequent recurrence of the same/similar issues get resolved within NO time.