TITLE PROCESSOR I

Position SummaryTitle Processor I is responsible for the accurate, timely, and compliant processing of vehicle titles, registrations, plates, and temporary tags for sales transactions. This role supports regulatory compliance, audit readiness, and customer delivery timelines by ensuring proper documentation and adherence to state and federal requirements. This position operates in a high-accountability environment and serves as a key operational role within Title Department, working closely with Sales, Finance, Operations, and external agencies to maintain accuracy and resolve title-related issues. Essential Duties and Responsibilities Title & Registration Processing Process vehicle titles, registrations, plates, mock-ups, duplicate title, and temporary tags for sales transactions Review MSOs, titles, lien documents, and supporting paperwork for accuracy and completeness Prepare and submit legal transfer documents to state DMVs, Bank Institute, and/or customer Conduct routine DMV interactions, including submissions, follow-ups, and issue resolution Scan, track, and maintain title and registration records in internal systems Research and resolve missing, incorrect, or delayed titles and registrations Compliance & Documentation Ensure compliance with state, federal, and internal title and registration requirements Maintain accurate title files, logs, and tracking records Adhere to department SOPs and compliance standards Escalate compliance concerns or documentation risks to management Audits, Reporting & Controls Support internal and external audits, including flooring, DMV, and compliance audits Maintain MSO documentation and supporting title records Assist with preparation of audit documentation and reporting requests Ensure accurate completion of required logs and reports Verify payment information and/or vehicle delivery status Communication & Cross-Functional Support Serve as a point of contact for Sales, Finance, Operations, and Compliance teams Provide status updates related to title and registration processing Coordinate with DMVs, lienholders, and third-party vendors Provide cross-coverage support to Rental or Fleet Title Operations as business needs require Process Improvement & Support Follow established SOPs and workflow standards Identify opportunities to improve accuracy and turnaround times Participate in training and development activities Perform additional duties as assigned Required Qualifications High school diploma or GED required Demonstrated experience in vehicle titling, registration, or administrative processing Working knowledge of DMV processes and vehicle documentation Strong attention to detail and organizational skills Proficiency with Microsoft Excel, Word, and internal tracking systems Strong written and verbal communication skills Ability to manage multiple priorities in a deadline-driven environment Preferred Qualifications 12 years of experience in sales title processing or vehicle registration Experience supporting audits or compliance reviews Familiarity with multi-state titling and registration processes Skills & Competencies High level of accuracy and attention to detail Strong problem-solving and follow-through Ability to work independently after training Coachable and receptive to feedback Effective cross-functional communication Ability to interpret written, verbal, and procedural instructions Work Environment & Expectations This role operates in a high-accountability environment with clearly defined standards for accuracy, timeliness, and compliance. The manager is direct, sets high expectations, and prioritizes getting the work done correctly the first time. Training and documentation will be provided; however, employees are expected to take detailed notes, reference training materials, and work toward independent performance within a reasonable learning period. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Benefits 401(k) with Employer Match Competitive Health Care Dental, Vision, and Life Insurance Paid Vacation, Sick and Holidays STD/ LTD Partner Discounts Investment in Employee Development Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please note that we do not offer sponsorship for work authorization. Only candidates authorized to work in United States without the need for sponsorship will be considered for this position.