Workforce Recruitment and Retention Coordinator

Workforce Recruitment and Retention CoordinatorPosition Summary:The Pacific Northwest Hospitality Training Program is seeking to hire a Coordinator who will serve as the primary point of contact and public-facing representative of the program. This individual will be the first person prospective participants and incumbent workers engage with when exploring training opportunities. The role will focus on the recruitment, engagement, and retention of both prospective workers and union members participating in our workforce development programs.The Coordinator will also support the Executive Director in building and maintaining partnerships with employers, labor partners, and community-based organizations to strengthen outreach efforts and expand program impact. This is a community-facing role designed to engage directly with workers, employers, and partner organizations throughout the region. This position reports to the Executive Director.Primary Responsibilities:Outreach and Recruitment·        Develop outreach campaigns and oversee development of culturally responsive materials (print, digital, social media) in collaboration with UNITE HERE! Local 8 and employers.·        Implement outreach and recruitment campaigns to engage prospective participants, incumbent workers, and community partners. Monitor participation and enrollment outcomes, evaluate campaign effectiveness, and adjust strategies as needed to improve results and meet program goals.·        Develop creative and responsive outreach strategies that leverage community events, current events, sports and entertainment activity, and union engagement opportunities to increase program visibility and participant recruitment.·        Build and maintain relationships with community partners and actively participate in outreach events to recruit prospective workers and increase program awareness.·        Provide functional supervision to Ambassador team ensuring their tasks align with short- and long-term outreach goals.·        Deliver high-quality customer service to prospective participants, incumbent workers, union staff, employers, and community partners through responsive, professional, and relationship-focused communication.PartnershipsBuild and strengthen partnerships with community-based organizations, employers, and labor partners to support hospitality workforce needs.Identify and report on emerging community and industry needs while developing new partnerships aligned with the hospitality sector.Develop and maintain referral pathways for prospective workers seeking placement into union hospitality roles with participating employers.Coordinate job fairs, hiring events, and resource-sharing opportunities in collaboration with employer and community partners.Represent the Training Program at relevant internal meetings, industry events, and external community engagements.Case ManagementMonitor participant progress related to enrollment, attendance, retention, and program completion.Provide workforce case management support and maintain accurate, timely records of participant interactions and services provided.Connect participants with community resources, including transportation assistance, public benefits, supportive services, and workforce development programs.Promote survey participation and coordinate support services that help reduce barriers to successful training completion.Foster participant accountability, self-advocacy, and professional growth while maintaining clear and appropriate professional boundaries.Other·        Report out to Executive Director, Training Program Board, Local 8 staff members, and others as needed.·        Other duties as assigned.To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  As the Pacific Northwest Hospitality Training Program is in a start-up mode, duties, responsibilities, and activities will change and be adjusted as time progresses. These changes allow us to test the effectiveness of ways of working, pivot as needed, driving to an ideal operational state. Testing these innovations will be the nature of our operations, which means you will need to adapt to these changes. Employees that do well in this environment have a passion for innovation, commitment to rapid growth, and broad openness to continual iteration. Attributes:·        Bilingual in Spanish or Chinese preferred.·        Charismatic communicator with natural ability to build rapport, engage diverse audiences, and represent the program enthusiastically.·        Strategic problem-solver – bridges vision to execution; uses unconventional approaches and sees the big picture.·        Agile, adaptable, and able to pivot quickly in response to changing needs, opportunities, and funding priorities. Thrives in ambiguity.·        Innovative and resourceful, with a willingness to experiment, problem-solve creatively, learn from setbacks, and stay motivated.·        Outgoing and approachable, with strong relationship-building and public engagement skills. Comfortable initiating conversations with workers, employers, and community members.·        Strong interpersonal and emotional intelligence skills, including tact, professionalism, and the ability to communicate effectively with diverse populations.·        Able to balance strategic thinking with execution and follow-through.·        Resilient and self-motivated, with the ability to handle rejection and maintain consistent outreach efforts.·        Analytical and detail-oriented, with strong organizational, prioritization, and time management skills. Manages multiple priorities independently.·        Comfortable working in a collaborative, fast-paced, and evolving environment.·        Physically able to stand and walk for extended periods, work outdoors in varying conditions, and transport outreach materials (10–25 lbs).·        Committed to diversity, equity, inclusion, worker advocacy, and labor-management partnership principles.·        Positive attitude, sense of humor, and ability to contribute to a supportive team culture.Experience:·        Associate’s degree in education, human services, or a related field, OR equivalent education and experience. Minimum of four years relevant work experience in education, workforce services, human services, or similar areas.·        Proven track record of taking full ownership of project lifecycles and driving initiatives from conception to execution.·        Experience supporting participant success in an educational environment.·        Proficient in Microsoft Office applications and teleconferencing software such as Zoom/Teams.·        Experience with record management systems.·        Demonstrated understanding and commitment to equity, diversity, and inclusion practices.·        Excellent oral and written communication skills with diverse audiences; able to present to both small and large groups, answer questions, and provide program information.·        Experience with regional labor market and hiring trends, as well as statewide trends in workforce development and/or workforce education.·        Knowledge of best practices in supporting at-risk populations of potential and existing students.·        Knowledge of best practices to support historically marginalized communities and individuals.Desired Qualifications·        Persons with lived experience around racial inequity, oppression, and institutional and/or systemic racism.·        Experience working with immigrant and/or refugee communities.·        Experience working with communities of color.·        Bilingual is a plus. Salary: $70,000-$80,000 annually. Benefits: Employer paid health insurance, dental/vision, and pension. Vacation, holidays (11), sick, personal time, and a winter break closure at the end of the calendar year. Ability to commute:Office is located at 5030 1st Avenue S, Suite 201, Seattle, WA 98144. Our training locations are throughout the community.This role requires frequent in-person work in the community. Reliable private transportation with appropriate insurance is required.If you are seeking a remote first job, then this is not the job for you. This position is meant to be in the community and at employer locations working directly with union members and prospective employees. Working remote on a limited and irregular basis will be an option based on the schedule and commitments. The remote work schedule will be worked out with the Executive Director. Schedule:Monday-Friday with some pre-arranged evenings and weekends. 40 hours a week. Schedule will be flexed if there are evening or weekend commitments.To Apply:Submit a resume, three professional references, a cover letter addressing the following questions, and a Diversity, Equity, Inclusion, and Social Justice statement to amy@pnwhospitality.org. Initial review of applications will begin on June 8, 2026. Position will remain open until filled.In your cover letter please address the following:How your experiences and background meet the qualifications outlined in the job description.Describe a time that you developed and implemented a creative outreach campaign aimed at bringing services to a historically marginalized community.What labor market trends in the hospitality sector would you highlight in outreach and marketing efforts should you be selected for this role?Diversity, Equity, Inclusion, and Social Justice statement:In less than one page, single spaced, no smaller than 11-point font, provide a statement addressing how your personal and professional experiences have prepared you to support the needs of a racially and culturally diverse member population that includes a broad range of languages, identities, educational experiences, and socio-economic levels.