Human Resources Manager

Overview Be the HR leader who helps teams grow - and keeps them strong. We're looking for a high-impact HR Manager who loves being close to the business, building relationships, coaching leaders, and helping teams perform at their best. This is not a "behind-the-scenes" HR role. You'll be a visible, trusted partner to our field and office leaders - supporting everything from employee relations and performance coaching to compliance, onboarding, and retention strategy. If you thrive in a fast-paced environment, enjoy solving people challenges, and know how to balance people-first leadership with business-forward execution, you'll feel right at home here. Who Is Plumbline? The greater Denver market has relied on Plumbline HVAC, Plumbing, and Electrical technicians since 1998 to respond quickly with professional and courteous service for a reasonable price without hidden fees. We aspire to deliver more than promised and to be a model of excellence in all we do. For Plumbline technicians and our office teams, leadership is a verb. We believe investing in our people by understanding that individuals bring their unique talents to work, so we make available continuing professional development that helps them live up to their full potential. We believe it is our blessing to give back to the community that has given us so much. We directly support a number of organizations and initiatives that make a positive impact so we're helping families reach for and secure a more hopeful future. How Plumbline does business is more important than the business we do because, at heart, we are a service organization with a spirit to serve. When you?join Plumbline Services, you're not just joining a company - you're joining?a family. You're joining?a team?of passionate and ambitious individuals who pride themselves on?being the best. What's In It For You? * Market Value Compensation + bonus potential ($120,000-$130,000) * Medical, Dental, and Vision plans for you and your family * 401(k) with company match (30% match up to the first 6% contributed) * Life Insurance + Short-Term & Long-Term Disability * Additional benefits include FSA, EAP, Legal Services, and Identity Theft Protection * A fun, collaborative, high-performing culture * Ongoing career development through Wrench University Responsibilities What You'll Do Be the HR Partner Leaders Trust * Serve as a visible HR presence - proactive, responsive, and engaged * Partner with leaders on workforce planning, structure, role clarity, and talent needs * Support HR programs and regional initiatives (training, policy rollouts, compliance updates) * Attend leadership meetings and provide HR guidance aligned to business outcomes Drive Compliance + HR Operations Excellence * Ensure compliance with federal, state, and local employment laws and company policies * Support unemployment claims, documentation, and hearings when needed * Maintain accurate documentation and protect confidentiality * Partner with Payroll and Benefits teams to ensure smooth HR processes and accurate employee records Support Hiring + Onboarding Success * Partner with Talent Acquisition to support hiring needs and early retention * Help ensure onboarding is strong, consistent, and sets employees up for success on Day 1 * Partner with operations leaders to reinforce role expectations, training support, and early performance coaching Lead Employee Relations + Culture * Serve as the primary point of contact for employee relations, conflict resolution, investigations, and corrective action * Coach leaders on workplace behavior, performance expectations, and policy interpretation * Identify trends and recommend proactive solutions to improve engagement and reduce turnover * Help build a culture of accountability, communication, and recognition Coach Leaders Through Performance Management * Coach front-line leaders (Service Managers, Install Managers, Dispatch Leaders, etc.) on performance best practices * Support the full performance cycle, including coaching plans, documentation, PIPs, and terminations * Strengthen leadership capability and consistency across teams * Reinforce readiness, professionalism, and customer-first behaviors Improve Retention + Workforce Health * Partner with leaders to identify retention risks and create action plans * Support engagement initiatives, recognition efforts, and communication rhythms * Monitor turnover trends, exit feedback, and early attrition patterns to strengthen employee experience Qualifications What We're Looking For Required Experience * 5-7 years of HR leadership experience * Strong background in employee relations, investigations, performance management, and HR compliance * Experience supporting multi-location operations * Comfortable in a fast-paced, high-growth environment * Proficiency with HRIS systems + Microsoft Office (Excel, Word, Outlook) Preferred (Big Plus) * Home services experience (HVAC, Plumbing, Electrical, Garage Door, Pest, etc.) * HR certification (SHRM-CP, PHR, or similar) * Experience in private equity-backed or high-growth organizations The Kind of Person Who Wins in This Role * Confident, calm, and professional in tough conversations * High emotional intelligence + strong business acumen * A "bias for action" - you don't wait for perfect conditions * Comfortable coaching leaders and influencing without authority * Field-first mindset - understands what it takes to support technicians, installers, and dispatch teams * Strong balance of process + people (you can execute HR fundamentals while building culture and trust) * A strategic partner to the business Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally. #PlumbLI #LI-JA1