Monitoring Systems Coordinator

ARK Systems has an IMMEDIATE OPENING for a Monitoring Systems Coordinator. UP TO $3,000 SIGN-ON BONUS! Summary Transition from the field to a technical operations role. ARK Systems is seeking an administrative individual experienced in alarm or low-voltage technology who wants to move into an office-based technical position supporting alarm monitoring operations. This role is ideal for someone with hands-on alarm installation or service experience who understands signals, communicators, and system setup, and is ready to apply that expertise behind the scenes. Key Responsibilities Alarm System Activation & Signal Verification Activate newly installed alarm systems with our central monitoring station. Coordinate with field technicians to verify alarm, supervisory, and trouble signals during system commissioning. Troubleshoot signal communication issues between installed systems and the central station. Prepare and distribute alarm registration and documentation required for local jurisdictions Strong attention to detail and documentation Monitoring Account Setup Configure new accounts into the central station database Proficient with Microsoft Office Suite and similar software Configure new monitoring accounts within the company database. Maintain system details including panel types, zones, and contact information. Update, modify, or terminate monitoring accounts as systems change. Technical Support for Monitoring Operations Knowledge of common alarm platforms or panels preferred Work with installers and service technicians to resolve monitoring communication issues. Coordinate with central station personnel to ensure accounts are programmed and functioning correctly. Review signal activity and address communication or testing issues. Operations & Process Support Review system test reports and follow up with customers when required. Assist with monthly monitoring account reconciliation. Help improve workflows and processes to support efficient monitoring operations. Required Skills/Abilities: Office administrative knowledge of procedures and the implementation of standard office equipment at a level generally acquired through 2+ years of related experience. Analytical ability to gather and summarize data for reports, determining solutions to various administrative problems Good oral/written communication skills Ability to work in a high volume/fast-paced environment and handle multiple tasks. Good attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines. Positive and respectful attitude. Strong customer relations knowledge. Able to maintain good working relationships with management staff, employees and customers. The ability to learn and comprehend technical concepts as they relate to the security and life safety industry Education and Experience Proficiency in MS Office. Proficiency in working with Computerized Software of a various type 2+ years of related clerical experience. Industry specific technical knowledge/ formal training a plus Physical Requirements Must be able to lift to 25 pounds at a time. ZR