Marketing Agency Account Director (Health Tech, Biotech)

We are KNB Communications, an award-winning marketing and communications agency on a fast-paced journey that is growing and leading healthcare communications. We provide marketing and PR services for top healthcare technology and life sciences companies around the world. Our experts are renowned for moving minds and driving a better healthcare ecosystem for all. We’re looking for a dynamic Account Manager to join our team.We are continuing our growth! We are looking for our next new team member who can join our team and contribute to our incredible, innovative, dynamic client services.The Account Director is the principal contact between the agency and the client and is responsible for ensuring all deliverables are met. This team member works cross-functionally to develop and execute communications, marketing, and PR strategies and tactics that help our clients reach their goals.If you are an exceptional project manager who can prioritize and organize, delegate and communicate, and can herd cats, — we’re going to get along really well.KNB Communications is 100% remote. You can work from anywhere as long as you have dependable internet and are willing to keep central or east coast hours.Roles and responsibilities: Client management + communicationOwn the success of the accounts you manage, ensuring deliverables, creating strategic direction, and meeting client’s goals and expectations Cultivate strong relationships with clients, industry leaders, freelancers, KNB vendors, and other stakeholdersDemonstrate enthusiasm in client communicationsOffer new ideas and initiatives to the teamRun biweekly and ad hoc client meetingsOwn project trackers and update them weeklyOnboard new clientsCreate timelines and project trackers for new accounts Client service deliveryDirect account support (PR, marketing, freelancers, etc.) to secure deliverablesSet and influence multi-faceted strategyDefine KPIs for accounts and communicate the statusEnsure scopes of work are on track and on time KNB operationsMaintain a strong contribution margin per accountLook for opportunities to upsellReport account standing and deliverable status to clients Track account expenses and update invoice sheetAssist with new business research, proposal writing, and presentations as needed.We understand no candidate checks every single box. That’s why we’ve divided our list into “must have” and “nice to have.”Must have:Bachelor’s degree or higher in a marketing or communications field10+ years of PR/marketing/communications project management experienceStrategic planner and effective implementerAbility to maintain and foster relationships with clients and team membersDeadline-driven and understand how to prioritize and adapt under pressureKnowledge of best practices in the marketing, communications, media/PR spaceCollaborative, creative, and cool under pressureNice to have:Experience working in healthcare, heath tech, pharma, and/or life sciencesAgency experienceExperience with software such as Muck Rack, Cision, PR Newswire, SEM Rush, and HubSpotUnderstanding of regulatory and compliance challenges for drug commercialization and HIPPAWhat KNBeings love about KNB:Constant growth and career development opportunitiesInnovative and award-winning expertiseDiverse, energetic, positive cultureCollaborative, inclusive, engaging processExcellent benefits, including health, PTO, and 401kNever waste time commuting to an officeLocationThis position is 100% Remote.KNB Communications is based in Stamford, CT.Office hours are Monday - Friday, 8:30 am - 5:30 pm ET.