Desktop Support Specialist

Job Title: Help Desk SpecialistLocation: West Chester, OHWork Arrangement: HybridEmployment Type: ContractDuration: 6+ monthsDomain: TelecommunicationsPay Rate: $30-$32/hr on W2Application Deadline: 23rd May, 2026SKILLS REQUIREDMust have experience with Desktop Support, End-User Support, and Help Desk troubleshooting in enterprise environments.Strong hands-on experience with Windows 10/11, Active Directory, Office 365, Azure, and Hybrid AD administration.Experience supporting VPN connectivity, Meraki firewalls, Barracuda email security, and Microsoft Admin Center environments.Proficient in hardware/software installation, desktop and laptop troubleshooting, printer support, and system upgrades.POSITION OVERVIEWSeeking an experienced IT Support / Desktop Support professional with strong hands-on expertise in end-user support, desktop troubleshooting, IT infrastructure support, and Microsoft enterprise environments. The ideal candidate will have experience supporting Windows-based systems, Active Directory, Office 365, Azure, VPN connectivity, and hardware/software troubleshooting in a fast-paced business environment.ROLES & RESPONSIBILITIESProvide day-to-day desktop and end-user technical support for hardware, software, network, printer, and connectivity issues.Install, configure, maintain, and troubleshoot desktop computers, laptops, mobile devices, printers, and peripheral equipment.Support and administer Windows 10/11 environments, Active Directory, Office 365, Azure, and Hybrid AD infrastructure.Manage user accounts, permissions, password resets, group policies, and access requests within Active Directory and Microsoft 365 environments.Troubleshoot VPN connectivity, Wi-Fi issues, network access problems, and remote user support requests.BENEFITSMedical | Dental | Vision | 401(k)EEOC Compliance:We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.DISCLAIMERAI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.