Director, Program Management

Role Description You will be responsible for managing a team of program managers or a major account. You will help achieve the company's goals related to client retention, quality service delivery, client and BCD Travel profitability, preferred vendor maximization, and technology implementation. Be accountable for oversight and direction of the team, including performance/activity updates with stakeholders Ensure multi-level, strategic client relationships are being established Support the development of client and department budget Lead the Account Management team to develop strategic client business plans to achieve the client and BCD Travel's objectives Explore opportunities to expand client servicing relationships through (regional or global) expansion Negotiate all client contract terms consistent with company approval processes and commercial policy promptly Qualifications Prior management work experience in the business travel industry Experience as an account manager in a corporate environment Highly effective written, oral, and presentation skills Computer literate in business software applications Ability and willingness to travel on a regular basis Benefits Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Generous vacation days so you can rest and recharge A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools Travel industry professional perks and discounts An inclusive work environment where diversity is celebrated Company Description BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com . Get to know us by reading our blog and checking out our social media: Blog LinkedIn Instagram Facebook