Oxford Suties Portland - Food Service Attendant

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.What We OfferCompetitive pay and performance-based incentivesMedical, dental, and vision coverage for peace of mind401(k) with profit sharing to invest in your futureGenerous paid time off so you can rechargeExclusive discounts at our properties—because you deserve great getaways, too!Ongoing training, leadership development, and career growth opportunitiesReady to be part of something exceptional? Apply today and let’s create memorable guest experiences together!POSITION SUMMARY: The Food Service Attendant is the first point of contact for guests at the Oxford Collection Suites bistro and catering functions, ensuring a welcoming and efficient dining experience. This position is responsible for taking customer orders, serving food, processing payments, and maintaining sanitation and cleanliness standards. Additionally, the Food Service Attendant ensures that all service areas are well-stocked and organized while delivering exceptional guest service. They always provide a high level of customer service, taking time with guests to ensure every aspect of their stay exceeds expectations.ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.Food and Beverage Service (70%):Communicate clearly and effectively with customers and kitchen staff, ensuring accurate order taking and serviceTake customer orders, serve food, prep food, and prepare coffee or tea, following food safety and quality guidelinesMaintain cleanliness and sanitation in the bistro or catering area, including tables, utensils, glassware, condiments, and dining surfacesBuss and clean tables after each guest use, ensuring a tidy and welcoming environmentAssist with event setup, service, and teardown for catering functions and banquet events as neededWash dishes in the absence of a dishwasher, ensuring proper sanitation and cleanlinessReceive and store food and supply orders properly, following storage and inventory guidelinesPerform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.Guest Relations (20%):Interact, acknowledge and greet guests as they enter the restaurant or bistro areaMust be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guestsMaintain integrity, confidentiality, and sensitivity when working with both internal and external guestsOther (10%):Complete a daily activity log with pertinent shift information for co-workers and leadership teamCommunicate effectively with all hotel staff to ensure smooth delivery of servicesObtain sales leads for the sales departmentCoordinate with front desk, maintenance staff, Food and Beverage Manager and General Manager on things requiring attentionAdhere to attendance policies and maintain regular availability for scheduled shiftsOther hotel-related duties Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.Core Skills And ValuesCompany Character – Supports company vision and valuesCustomer Service – Understands and meets the needs of customersInterpersonal Communication – Relates well with people, verbally and in written form Professional Appearance - Presents a professional and polished lookStress Management – Exhibits self-awareness and self-control in pressure situationsTeam Orientation – Works cooperatively with others, assisting voluntarily Education & ExperienceHigh School Diploma or GED preferredHospitality / hotel work experience preferredJob RequirementsFood handler’s license and liquor server permits as required by state law (or ability to obtain)Proof of eligibility to work in the United StatesReliable transportation to and from workAbility to work a flexible schedule including evening, weekends and holidaysReliable and consistent attendance PHYSICAL REQUIREMENTMust be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequentlyMust be able to list 30 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objectsMust be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basisWhile primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)Must be able to climb stairs both inside and outside in a variety of weather conditionsThe Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.All offers are contingent on pre-employment screening.