Network Support Engineer

About Our Client:The organization operates within the technical support and network infrastructure sector, helping businesses maintain stable, secure, and reliable technology environments. It addresses the challenges of managing complex network systems by providing specialized support, advanced troubleshooting, and operational expertise across enterprise, managed services, hosting, and cloud environments.About the Opportunity:The Network Support Engineer is responsible for resolving complex network incidents, performing advanced diagnostics, and supporting maintenance and infrastructure changes. This role serves as a technical resource for support teams while collaborating with Engineering, Platform, NOC, and other technical groups to improve network reliability, operational efficiency, and customer satisfaction.Responsibilities:• Resolve complex network-related incidents and service requests.• Perform advanced diagnostics across routing, switching, firewalls, VPNs, DNS, load balancing, connectivity, and network performance.• Analyze recurring incidents and contribute to root cause investigations.• Execute approved maintenance, operational changes, and network recovery activities.• Support customer migrations, infrastructure changes, and operational projects.• Collaborate with Engineering, Platform, NOC, and other technical teams to resolve complex technical issues.• Provide technical guidance and serve as a resource for support technicians and specialists.• Review troubleshooting activities and recommend improvements to support quality and consistency.• Create and maintain technical documentation, troubleshooting procedures, and knowledge resources.• Identify opportunities to improve operational efficiency, network performance, and service reliability.• Participate in incident response, escalation management, and post-incident reviews.• Maintain ownership and accountability for assigned technical challenges through resolution.Requirements:• Extensive experience supporting network infrastructure in managed services, hosting, cloud, or enterprise environments.• Advanced knowledge of routing, switching, firewalls, VPNs, DNS, load balancing, and related networking technologies.• Ability to independently troubleshoot and resolve highly complex technical issues.• Strong analytical, diagnostic, and problem-solving skills with a practical approach to technical challenges.• Excellent communication skills for working with customers and technical teams.• Experience mentoring colleagues and sharing technical knowledge.• Strong sense of ownership, accountability, and follow-through.• Customer-focused approach combined with strong technical expertise.Pay Range and Compensation Package:• Annual salary range: $53,500–$68,500, depending on skills, experience, and location.Benefits & Perks:• Flexible time off.• Medical, dental, and vision coverage with HSA/HRA options.• 401(k) plan with 4% employer match.• Paid parental leave.• Life and disability insurance.• Wellness support resources.• Free colocation and cloud access.• Remote-friendly work environment.Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.