Relationship Banker Trainee

Salary Grade:11RSUMMARY:In this customer-facing role, the Relationship Banker Trainee will provide exceptional customer care to the Bank's customers assisting them with banking transactions, addressing inquiries and assisting with problem resolution at a full-service Cape Cod 5 Retail Banking Center location.ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and proceduresPerforms basic banking transactions including: processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance and savings bond redemptionSafeguards customer trust by upholding duty of customer confidentialityWorks to develop a comprehensive knowledge of the Bank's products and services offered, taking responsibility to request assistance for further development needsMust comply with all required laws, regulations, policies, and proceduresTimely completion of all assigned learning activitiesActively participate in Banking Center meetings and one-on-one coaching sessionsParticipation/volunteerism in community groups and eventsAdditional duties as assignedEDUCATION, CERTIFICATIONS:* High school diploma (or G.E.D.) and willingness to pursue higher education* To complete The College Experience course within 12 months of hire