BETterment Resident Services Coordinator

Looking for a rewarding position? How would you like to serve those who served? U.S.VETS is the largest nonprofit organization with boots on the ground to combat America’s veteran homeless crisis head-on. Our holistic approach delivers intervention and prevention services, including housing, mental health and career programs, and wraparound services. With residential and service sites nationwide, U.S.VETS is uniquely positioned to help veterans and their families successfully transition to civilian life.With a mission to end veteran homelessness, U.S.VETS is developing housing across the country and expanding vital homeless prevention programs that provide post-9/11 veterans and families with career and mental health services to transition to civilian life successfully. If you are looking for an opportunity to work for a great organization & make a difference, this is the job for you! Come & join our winning team!Benefits include Paid Vacation, Sick Time, Paid Holidays, Medical, Dental, Vision and Company matching 401KAll applications must be completed in entirety/Local candidates onlyBETterment Resident Services CoordinatorThis person reports directly to the Program Manager of U.S.VETS and is responsible for the coordination and supervision of all services and programs delivered by U.S.VETS & the BETterment Community. This person directly supervises the Resident Assistant Staff and works collaboratively to ensure the effective delivery of residential services. The main function of these programs is to assist residents to achieve their highest level of independence and successfully transition to and maintain permanent housing.FLSA Classification: ExemptResponsibilitiesResponsible for facilitating and maintaining a therapeutic communitySupervises and manages the Resident Service Department for the BETterment CommunityAvailable for on call-emergencies and responsible for ensuring 24-hour coverage of the siteSupervises the delivery of basic services (shelter, food, hygiene) to individuals and families served at the facility, to include mail/postage process received at the facilityOrganizes and coordinates community service areas and therapeutic stationsImplements residential program structure and supports provision of direct servicesProvides support, training and supervision to staff who provide direct services Responsible for implementing and make necessary provisions to the fluidity of services offeredCoordinates daily shuttle van runs (or other required frequency depending on program/site)Works collaboratively with the Program Manager to ensure that operational needs are being metResponsible for the storing and inventory of donations and goodsCoordinates with Program Manager any property issues as they arise in collaboration with the Property Manager and services staffFacilitates any necessary room checks as required to ensure a safe, clean and hazardless environmentOversees Urinalysis Drug Screening and Blood Alcohol Content testing to support safe, sober, and clean environment (as applicable depending on program model)Responsible for the departmental administrative responsibilities to include assigned toxicology testing reports (where applicable), van logs, master room/bed logs, and daily activity logsResponsible for ensuring the reliability of mail services if applicable for the site/program typeCoordinates weekly cleaning schedule of client rooms and other commonly-used areas around the sitePerforms other duties as assigned QualificationsRequirements Bachelors in Social Work, Public Administration, Non-Profit Management, or a related field is preferred. The following may substitute for a degree:20 years retired military7 years at a veteran-specific organization in managementAt least two years’ experience in program management, staff supervision, program development, and budget management as related to programsExperience working with veterans, homeless individuals, disabled individuals, and/or families in need and culturally diverse populationsAbility to communicate and work effectively with diverse groups of individuals, to include clients, staff, and community stakeholdersLeadership and Conflict Management skills Excellent written and oral communication skillsDemonstrated personal and financial integrity in the workplace and a strong work ethicValid driver’s license required. Must meet company insurance requirements and complete a provided driver training course Ability to work independently and within a team-approach environmentNON-DISCRIMINATION POLICYU.S.VETS subscribes to the principles of Equal Employment Opportunity. U.S.VETS’ policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to ancestry, age, color, disability, genetic information, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, pregnancy, race, religion, sex/gender, sexual orientation, or any other basis prohibited by federal, state, or local law. As an Equal Opportunity Employer, U.S.VETS intends to comply fully with applicable federal, state, and local employment laws and the information requested on this application will be used only for purposes consistent with those laws.Americans With Disabilities Act - Request ForREASONABLE ACCOMMODATIONIn accordance with requirements of the Americans with Disabilities Act, U.S.VETS’ policy to provide reasonable accommodation to applicants who request accommodation during the application process in order that the applicant may be given a full and fair opportunity to be considered for employment. If you need a reasonable accommodation to participate in the application or interview process, you or someone else may submit your request to U.S.VETS in any of the following ways: by telephone 213-542-2600 and ask for the HR Assistant]; or by U.S. Mail or hand delivery: U.S.VETS, 800 West 6th Street, Suite 1505, Los Angeles, CA 90017, Attention: Human Resources – Job Applicant RequestOUR MISSION To end and prevent veteran homelessness. We empower veterans and their families through housing, comprehensive services and advocacy.Rev. 12/23/24