Help Desk Specialist

Help Desk Technician / Analyst 2 Pay Rate: $31 on w2SummaryThe selected candidate will provide Application and Desktop Support services. This includes troubleshooting for PC, network, phone, printer hardware and software, mobile devices, handhelds. The selected candidate will also participate in technology refresh projects, provides in-person, desk-side and remote support to business users. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems. The ability to communicate effectively and professionally with business users, clients and internal IT support elements is a must.Requirements/Qualifications:Excellent customer service, interpersonal and communication skillsStrong prioritization skillsAbility to adapt to changing technologies and learn new technologiesBachelors in Information Technology or Associates plus 3-5 years of ExperienceExperience with ITIL focused ticket management tools. IVANTI is a plus but not required.Desktop/Laptop Imaging experienceHardware & software Application Maintenance and SupportPerform asset management requirementsComply with clients T Standard Processes and ProceduresComply with IT Client Services organization and IT security policiesCoordinate resolution activities with all involved parties, but serve as the single point of contact for end usersDuties as assigned by managerDuration: 18 monthsTechnology Requirements:MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, Citrix,Remote Assistance/ Remote Desktop, HP Desktop/Laptops, Multi-Function printers