Help Desk Specialist I - Tier 1 Support

Help Desk Specialist I (Tier 1 Agent - External)Background Investigation Ashburn, VA / Orlando, FL / San Antonio, TXPrimarily remote, within commuting distanceRotating shifts, 24x7x365 coverage required14160 Personal Computer Support Technician Serve as 24x7x365 centralizedHelp Desk Specialist I (Tier 1 Support) – Remote Flexibility | 24/7 OperationsLooking to grow your IT support career in a high-impact, fast-moving environment? Join a collaborative technical support team providing frontline assistance to external users, business partners, and government stakeholders in a 24/7/365 operations setting.As a Tier 1 Help Desk Specialist, you’ll serve as the first point of contact for technical questions, system access issues, and service requests. You’ll support users through phone, chat, email, and ticketing platforms while delivering outstanding customer service and timely problem resolution.Key responsibilities include troubleshooting application and access issues, documenting incidents, managing ticket workflows, escalating complex problems, and keeping users informed throughout the resolution process.What You BringHigh school diploma or equivalent1+ year of help desk, service desk, or technical customer support experienceKnowledge of Windows, Microsoft Office, and web-based applicationsStrong communication skills with a customer-focused approachAbility to work rotating shifts, including evenings, weekends, and holidaysU.S. Citizenship and ability to successfully complete a background investigationPreferred QualificationsBilingual English/Spanish communication skillsCompTIA A+, HDI, or similar certificationsExperience with ServiceNow or enterprise ticketing toolsBackground supporting large-scale customer environments, government operations, or regulated industriesThis opportunity is ideal for problem-solvers who enjoy helping people, working with technology, and contributing to mission-critical operations. If you thrive in dynamic support environments and want to build valuable technical experience, we’d love to connect.