Inside Sales / Customer Service

Inside Sales / Customer ServiceManage customer orders to support production of parts on Davenport multi-spindle screw machines.Training is provided to further the knowledge of inside sales and customer service specific to company policies and standards as well as other areas of the business.Essential Functions & Responsibilities:Enter incoming orders verifying price, revision level and delivery dateManage customer on-line portals to generate and modify ordersGenerate routing sheets for needed part ordersManage customer questions and issues including; delivery expedites and recovery plans.Manage below safety stock programManage min / max program for high volume partsManage customer revision logManage on time delivery metric for all customersExperience with internal audits and familiarity with quality standards including; IATF 16949-2016, ISO 9001-2015 and AS9100D is required.Minimum Experience: 5 years related inside sales / customer service experience.Other Requirements:Ability to work collaboratively to solve problems relative to area of responsibility.Ability to adhere to safety rules, policy and procedures.Ability to adhere to employee rules, policy and procedures.Gates Albert Offers a stable environment, excellent benefits, 401(k) match and career growth.EOE, including disability/vets