Project Manager - Mortgage Operations & Vendor Services
About the OrganizationFounded more than 25 years ago, Indecomm blends intelligent automation with deep mortgage banking expertise to deliver groundbreaking mortgage innovations that help businesses optimize operations and achieve competitive advantage. Backed by a 1500-strong global workforce, Indecomm's automation-as-a-service approach benefits mortgage organizations, enabling them to offer better borrower experiences by streamlining middle and back-office operations.Indecomm takes an automation-first approach, partnering with large and mid-sized lenders, servicers, mortgage insurers, and title companies to create efficiencies at every phase of the mortgage lifecycle. Specifically, Indecomm products and services leverage robotics process automation (RPA), supervised automation, and machine learning to tackle the industry's most complex operational challenges.EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.Exempt/Non-ExemptExemptFull-Time/Part-TimeFull-TimeLocationSt. Paul, MNDescriptionPosition Title: Project Manager - Mortgage Operations & Vendor ServicesClassification: Exempt /Full-TimeLocation: St. Paul, MN (On-Site)'Indecomm is an Equal Employment Opportunity Employer'JOB SUMMARY:This position plays a critical role in supporting mortgage operations and vendor-supported services by analyzing business processes, operational data, and technology workflows to improve efficiency, accuracy, scalability, and compliance. This role partners closely with Operations, Technology, Compliance, and third-party mortgage vendors to document requirements, assess impacts, and support solution design and implementation.The ideal candidate has strong analytical and documentation skills, experience in mortgage or document-driven environments, and a proven ability to work effectively across business and vendor teams in a multi-client, services-based organization.RESPONSIBILITIES:Business and Process AnalysisAnalyze end-to-end mortgage operational workflows, including vendor-supported and outsourced processes. Perform auditsDocument current-state and future-state workflows, SOPs, business rules, and control points.Identify operational inefficiencies, risks, and improvement opportunities. (SLA'sPartner with Compliance and business stakeholders to ensure regulatory, jurisdictional, and policy alignment.Requirements Gathering and DocumentationElicit, analyze, and document business and functional requirements from Operations, SMEs, Technology, and vendors.Create clear and detailed BRDs, FRDs, user stories, workflow diagrams, and acceptance criteria.Support enhancements and changes across mortgage platforms and vendor-hosted solutions.Maintain traceability between business needs, requirements, and delivered solutions.Vendor and Stakeholder CollaborationAct as a liaison between internal teams and third-party mortgage vendors during requirements definition and solution design.Support vendor discussions by clarifying business needs, documenting outcomes, and tracking follow-ups.Assist with vendor onboarding, process alignment, and documentation of responsibilities and handoffs.Data Analysis and ReportingAnalyze operational metrics such as volumes, turnaround times, error rates, SLA performance, and trends.Develop reports, dashboards, and executive-level summaries to support decision-making.Perform root-cause analysis and recommend data-driven process or system improvements.Technology and Platform SupportPartner with Technology teams to translate business requirements into solution designs.Support User Acceptance Testing (UAT) by validating requirements, test scenarios, and outcomes.Assist with implementation readiness, training documentation, and adoption support.Compliance and Quality SupportEnsure documented processes and system changes align with mortgage regulations, vendor requirements, and internal controls.Support audit readiness through accurate documentation, metrics, and process evidence.Project SupportSupport project managers by providing requirements, analysis, and impacts to scope and timelines.Track action items, dependencies, and risks related to business requirements.Participate in project status meetings as a business analysis representative.Position RequirementsREQUIREMENTS:Bachelor's degree in business, Information Systems, Finance, or related field (or equivalent experience).4+ years of experience as a Business Analyst, Operations Analyst, or Process Analyst.Experience working with third-party vendors in the mortgage industry.Experience within mortgage operations, servicing, origination, or document-centric environments.Strong skills in requirements gathering, process documentation, and data analysis.Excellent verbal and written communication skills.Preferred Experience:Experience within a mortgage services, technology, or BPO environment.Familiarity with vendor-hosted platforms or outsourced service models.Knowledge of mortgage operational workflows, compliance requirements, or document processing.Experience supporting multiple clients or portfolios concurrently.Req NumberMOR-26-00006Salary RangePositionProject Manager - Mortgage Operations & Vendor ServicesDivisionPost Close HubOpen Date4/6/2026